At a Glance
- Tasks: Lead ticket management for the FIFA World Cup 2026 and ensure a seamless guest experience.
- Company: Join Wasserman, a global leader in sports, music, and entertainment.
- Benefits: Fixed-term contract until August 2026 with opportunities for travel and networking.
- Other info: Dynamic role with international travel and flexible hours during the tournament.
- Why this job: Be part of one of the world's biggest sporting events and make a real impact.
- Qualifications: 7+ years in event operations or ticketing, with strong project management skills.
The predicted salary is between 48000 - 84000 £ per year.
THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.
Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit the.team.
We are seeking seeking an experienced Director – Ticket Management to oversee lead end-to-end ticketing operations and guest management for a major football hospitality programme for the FIFA World Cup 2026.
Based in London, with travel to the United States required during the tournament, you will be responsible for overseeing the full lifecycle of ticket management—from planning and allocation through to on-site delivery—while also leading the set-up, deployment, and ongoing management of a bespoke ticket and guest management system. This is a unique opportunity to play a key role in one of the world’s biggest sporting events, working with global stakeholders, VIP clients, and internal teams to deliver a seamless guest experience.
Please note: this is a fixed term contract role until August 2026.
WHAT YOU WILL BE DOING:
Leading all aspects of ticket management for the FIFA World Cup 2026 programme, ensuring tickets are accurately allocated, tracked, and distributed.
Acting as the primary liaison between FIFA ticketing teams, commercial affiliates, and internal delivery units.
Setting up and overseeing a robust ticket and guest management system, ensuring integration with hospitality, transport, and accreditation operations.
Overseeing the planning, implementation, and management of ticketing allocations, fulfilment processes, on-site support at venues. and service levels for designated client groups.
Acting as the primary client and stakeholder liaison on all matters relating to ticketing and guest access.
Managing ticketing-related communications and queries across clients, partners, and guests.
Collaborating closely with internal teams including Hospitality Operations, Security, Accreditation, and Guest Services.
Managing stakeholder expectations and providing strategic advice to ensure ticketing operations align with client objectives and contractual obligations.
Leading troubleshooting and contingency planning to address operational issues and ensure readiness for match days.
Overseeing reporting, reconciliation, and audit processes for ticket inventory and usage. Provide regular reports and updates to clients and internal leadership.
Key Responsibilities
Serve as the main point of contact for allocated client groups, ensuring ticketing needs are understood and met.
Set up and manage a secure, scalable ticket and guest management system (including vendor coordination and system configuration).
Oversee ticket distribution strategies, operational readiness, and compliance with ticketing policies and systems.
Own the guest data lifecycle—ensuring accuracy, privacy compliance, and real-time access control.
Monitor ticket inventory, allocations, transfers, and usage with a strong focus on reporting and traceability.
Coordinate closely with US-based venue teams for on-site ticketing operations and guest services.
Manage cross-functional workstreams, ensuring timely execution of deliverables.
Identify potential issues related to ticketing delivery and develop mitigation strategies.
Analyze ticketing data, create performance dashboards, and contribute to post-event reporting and evaluation.
Ensure all operations are compliant with FIFA policies, data protection regulations, and contractual commitments.
Recruit, brief, and manage ticketing support staff as required for event delivery.
WHAT YOU NEED:
Proven experience (7+ years) in account management, event operations, or ticketing for major international events—experience with sports tournaments is a strong advantage.
In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies.
Demonstrated ability to manage high-level stakeholders and complex operational delivery under tight timelines.
Strong project management skills, including budgeting, planning, and team coordination.
Excellent communication and interpersonal skills, with the ability to navigate diverse cultural environments.
Highly organised, solution-oriented, and capable of working under pressure in fast-paced, dynamic environments.
Experience in managing third-party vendors and contractors is desirable.
Fluency in English is essential; additional languages (particularly Spanish) are an asset.
Availability for international travel and flexible working hours, including weekends and match days.
THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Ticketing Director - FIFA World Cup 2026 employer: Wasserman
Wasserman is an exceptional employer, offering a dynamic work environment at the heart of the sports and entertainment industry. With a strong focus on employee growth and development, team members benefit from unique opportunities to engage with global stakeholders during high-profile events like the FIFA World Cup 2026. Our London office fosters a collaborative culture, ensuring that every employee plays a vital role in delivering unforgettable experiences while enjoying the advantages of working in one of the world's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Director - FIFA World Cup 2026
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your relevant experience and skills. Use specific examples from your past roles that demonstrate how you can handle ticket management and guest services like a champ!
✨Be Ready for Interviews
Prepare for interviews by researching the company and understanding their ticketing operations. Think about how your background aligns with their needs and be ready to discuss how you can contribute to a seamless guest experience at the FIFA World Cup 2026.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and being part of this incredible event.
We think you need these skills to ace Ticketing Director - FIFA World Cup 2026
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ticketing Director role. Highlight your experience in ticket management and event operations, especially for major international events like the FIFA World Cup. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any relevant experience with high-level stakeholders and complex operational delivery.
Showcase Your Project Management Skills:Since this role requires strong project management skills, be sure to highlight your experience in budgeting, planning, and team coordination. We love seeing examples of how you've successfully managed projects under tight timelines!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Wasserman
✨Know Your Ticketing Stuff
Make sure you brush up on your knowledge of ticketing platforms and CRM systems. Be ready to discuss your experience with digital ticket distribution technologies, as this role is all about managing ticket operations for a massive event like the FIFA World Cup.
✨Showcase Your Stakeholder Skills
This position requires strong communication and interpersonal skills. Prepare examples of how you've successfully managed high-level stakeholders in the past, especially in fast-paced environments. Highlight your ability to navigate diverse cultural settings.
✨Be Ready for Problem-Solving
Expect questions about how you handle operational issues and develop contingency plans. Think of specific instances where you've had to troubleshoot ticketing delivery or manage unexpected challenges during events.
✨Demonstrate Your Project Management Prowess
Since this role involves overseeing complex operations, be prepared to discuss your project management skills. Talk about your experience with budgeting, planning, and coordinating teams, especially under tight timelines.
