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For Companies At a Glance
- Tasks: Manage high-level relationships and oversee ticketing operations for major events.
- Company: Join Wasserman, a leader in sports, music, and entertainment hospitality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be at the forefront of iconic events and deliver unforgettable experiences.
- Qualifications: Experience in event delivery, strong organisational skills, and a team player attitude.
- Other info: Work with a passionate team across global venues and events.
The predicted salary is between 43200 - 72000 £ per year.
Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Hospitality Sales offers unrivaled access to the most in-demand tickets, hospitality packages and client hosting opportunities across the world of sports, music, entertainment and culture. We are the exclusive agency for the MLB London Series 2024, authorized resellers for The Wimbledon Championships and Twickenham Stadium, official agent of Lord\’s and The Oval, exclusive hospitality agents for The BRITS, Formula E, Goodwood and so much more. We pride ourselves on sourcing a wide range of hospitality experiences worldwide.
Headquartered in Los Angeles, Wasserman\’s presence spans 28 countries and more than 70+ cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit
This role is part of the Wasserman Hospitality Sales team and is responsible for providing vital support to the Operations, Finance and Sales teams in the successful delivery of our events and services. The position requires close collaboration with rights holders to ensure that every hospitality experience meets the highest standards. A central focus of the role is to deliver outstanding client service by managing the full customer journey, from initial booking through to post-event feedback, while ensuring each event is executed to the highest quality.
Core Events & Venues:
The Championships, Wimbledon; Six Nations & Autumn Nation Series; Lord\’s Cricket Ground; Oval Cricket Ground; Wembley Stadium; Super Bowl; British Grand Prix; Monaco Grand Prix; And many more
What You Will Be Doing
- Own and manage high-level relationships with venues, suppliers, and rights holders.
- Act as the senior point of contact for major clients.
- Taking responsibility for the development and implementation of operational strategies that will support growth.
- Oversee ticketing operations including inventory management, and allocations for key events.
- Overseeing the delivery of tickets to customers ensuring that a high customer service standard is well kept.
- Drive the look and feel of the events within a branding capacity as well as incorporating new ideas to enhance the product offering.
- Main onsite representation of Wasserman- briefings of key event staff, caterers, venue, guest speakers, security, AV, volunteers
- Oversee the financial elements of the business being a key approver within the process.
- Line managing a team of four Operations Coordinators
The Skills And Experience You Need
- Industry experience
- Event delivery & Financial reporting experience
- Strong organisational skills
- Attention to detail
- Confident & Enthusiastic communicator
- Task prioritisation
- Ability to manage multiple tasks at once
- Time management
- Team player
- Salesforce knowledge preferred
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Senior Manager, Hospitality Operations employer: Wasserman
Contact Detail:
Wasserman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Hospitality Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and events industry. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or clients, let your enthusiasm for hospitality shine through. Share your ideas and experiences, and make sure they see how passionate you are about delivering top-notch service.
✨Tip Number 3
Prepare for interviews by researching the company and its events. Know their key clients and recent projects. This will not only impress them but also help you tailor your answers to show how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your commitment. Plus, it’s a great way to stay updated on new roles that match your skills and interests.
We think you need these skills to ace Senior Manager, Hospitality Operations
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality and events shine through. We want to see that you’re genuinely excited about the role and the experiences we create at Wasserman.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience in event delivery and client management. We love seeing how your past roles align with what we do, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Wasserman
✨Know Your Events Inside Out
Familiarise yourself with the key events and venues mentioned in the job description. Understand their significance and what makes each one unique. This will not only show your enthusiasm but also help you discuss how you can enhance the client experience.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed high-level relationships in the past. Be ready to discuss specific strategies you've implemented to ensure outstanding client service, as this role heavily focuses on managing the full customer journey.
✨Demonstrate Your Organisational Prowess
Since the role requires strong organisational skills, come prepared with examples that highlight your ability to manage multiple tasks and prioritise effectively. Discuss any tools or methods you use to stay organised, especially in high-pressure situations.
✨Be Ready for Financial Discussions
Brush up on your financial reporting knowledge and be prepared to discuss how you've overseen financial elements in previous roles. Highlight any experience you have with budget management or ticketing operations, as these are crucial for the position.