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For Companies At a Glance
- Tasks: Manage high-level relationships and oversee event delivery for an exciting hospitality team.
- Company: Join Wasserman, a leader in sports, music, and entertainment on a global scale.
- Benefits: Full-time role with opportunities for growth in a dynamic industry.
- Why this job: Be at the forefront of unforgettable events and enhance client experiences worldwide.
- Qualifications: Experience in event delivery, strong organisational skills, and a passion for hospitality.
- Other info: Collaborative environment with a focus on creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Senior Manager, Hospitality Operations role at Wasserman. Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Hospitality Sales offers access to hospitality experiences worldwide, including partnerships with major venues and events. Headquartered in Los Angeles, Wasserman has a presence in 28 countries and more than 70 cities. For more information, please visit www.teamwass.com. This role is part of the Wasserman Hospitality Sales team and is responsible for providing vital support to the Operations, Finance and Sales teams in the successful delivery of events and services. The position requires close collaboration with rights holders to ensure that every hospitality experience meets the highest standards. A central focus of the role is to deliver outstanding client service by managing the full customer journey, from initial booking through to post-event feedback, while ensuring each event is executed to the highest quality.
Responsibilities
- Own and manage high-level relationships with venues, suppliers, and rights holders.
- Act as the senior point of contact for major clients.
- Develop and implement operational strategies that support growth.
- Oversee ticketing operations including inventory management and allocations for key events.
- Ensure delivery of tickets to customers maintains a high standard of customer service.
- Drive the look and feel of events within a branding capacity; incorporate new ideas to enhance the product offering.
- Represent Wasserman on-site for briefings with key staff, caterers, venue teams, guests, security, AV, and volunteers.
- Oversee the financial elements of the business and act as a key approver within the process.
- Line manage a team of four Operations Coordinators.
Skills and Experience
- Industry experience
- Event delivery and financial reporting experience
- Strong organisational skills
- Attention to detail
- Confident and enthusiastic communicator
- Task prioritisation and ability to manage multiple tasks
- Time management
- Team player; ability to collaborate cross-functionally
- Salesforce knowledge preferred
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Entertainment Providers
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Senior Manager, Hospitality Operations employer: Wasserman
Contact Detail:
Wasserman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Hospitality Operations
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks at Wasserman. Building relationships can open doors that you didn’t even know existed.
✨Show Off Your Skills
When you get the chance to chat with someone from Wasserman, make sure to highlight your experience in event delivery and customer service. Share specific examples of how you've managed high-level relationships or executed successful events – it’ll make you stand out!
✨Be Ready for the Spotlight
If you land an interview, prepare to discuss how you’d enhance the hospitality experience at Wasserman. Think about innovative ideas you could bring to the table and be ready to showcase your organisational skills and attention to detail.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Wasserman team.
We think you need these skills to ace Senior Manager, Hospitality Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager, Hospitality Operations role. Highlight your relevant experience in event delivery and financial reporting, as well as any industry-specific skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for hospitality and how your previous experiences align with our mission at Wasserman. Don’t forget to mention why you’re excited about this specific role!
Showcase Your Communication Skills: As a senior point of contact, strong communication is key. In your application, demonstrate your ability to communicate effectively by using clear and concise language. This will give us a taste of how you’ll interact with clients and team members.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at Wasserman
✨Know Your Stuff
Before the interview, dive deep into Wasserman's operations and their role in hospitality. Familiarise yourself with their partnerships and recent events. This will not only show your enthusiasm but also help you tailor your responses to align with their values and goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your event delivery and financial reporting skills. Be ready to discuss how you've managed high-level relationships and delivered outstanding client service, as these are crucial for the Senior Manager position.
✨Demonstrate Team Spirit
Wasserman values collaboration, so be prepared to discuss how you've worked cross-functionally in previous roles. Share instances where you successfully managed a team or collaborated with different departments to achieve a common goal.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's future projects or their approach to enhancing customer experiences. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
