Client Services Manager in Orpington

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture.

Our Client Services team plays a key role in the delivery of our client accounts and events. An extremely busy, fast-paced, exciting and diverse area of the Wasserman Live business, we deliver throughout the UK, Europe and for clients across the globe. The role sits within our Orpington Team, based between this office and some on-site time with our clients. You will work as part of an experienced and dynamic team, primarily focusing on the successful management and operational delivery of extensive signage and branding projects. You will work across the entire life cycle of prominent projects from start to finish.

The job role will include tasks and responsibilities such as:

• To manage the day-to-day running of key client projects, leading client communication and stakeholder management.
• Budget responsibility for individual projects including pricing, margin control and maximization.
• Compiling client proposals and responding on new briefs, pitches and client negotiations.
• Clear professional communication and management of client expectations.
• Leading by example, managing team members and contributing positively to a wide range of projects.
• Implementation of Project Management disciplines, processes and skills including programme and risk management.
• Managing artwork, colour matching and the approval processes both with the client and with our internal Studio and Production teams.
• On-site management of contractors including implementation of H&S processes and continuous best practice.
• Follow up reviews on projects post completion, including detailed analysis, compiling lessons learned and communication to the wider business to ensure process improvement.
• Development of additional business opportunities within the client account, spotting opportunities and proposing creative solutions.

The Skills And Experience You Need:

• Experience within a similar role is preferred.
• Solid experience of project management processes and on-site delivery of projects.
• Ability to multi-task - you will be working across a number of activities at the same time, delivering consistently high-quality work to tight deadlines is key.
• Good communication skills across a variety of formats including verbal, written and presentational.
• A high proficiency of numeracy and literacy, including knowledge and capability to use MS Word, MS Excel, MS Powerpoint and MS Outlook.
• Ability to build and maintain strong working relationships with clients, suppliers and colleagues.
• Creative thinking.
• Attention to detail across all areas of event delivery, demonstrating diligence and professionalism.
• Problem solving - ability to identify risks and issues and propose innovative solutions to resolve.
• Ability to meet challenges and quickly deliver workable solutions in demanding environments.
• Time management skills, both independently and when working as part of a wider team.
• Ability to prioritise to meet challenging deadlines.
• Ability to take responsibility for your own work.
• Open to feedback from clients and colleagues, ability to reflect, review and learn.
• Flexibility - willingness to work as a team, demonstrating a positive and proactive working attitude, supporting others and picking up a range of tasks when needed in order to adapt to the needs of the project/client.
• Ability to remain calm under pressure, demonstrating confidence and decision-making qualities.
• Quick to learn and keen to develop, demonstrating curiosity and passion for our industry and clients.

Please note, owing to the nature of event delivery, there may be some unsociable working hours on occasion, including weekend work, to accommodate the delivery of projects.

Wasserman Live is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status or race.