At a Glance
- Tasks: Create strategies to enhance customer experiences and manage athlete registrations at exciting events.
- Company: Join Wasserman, a leader in sports, music, and entertainment on a global scale.
- Benefits: Full-time role with opportunities for growth in a dynamic industry.
- Other info: Diverse and inclusive workplace with a focus on innovation and collaboration.
- Why this job: Be part of unforgettable live events and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a knack for managing systems and processes.
The predicted salary is between 28800 - 48000 £ per year.
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.
What You’ll Do
- Develop the strategy and plan for customer service - align across athlete needs, Brand, commercial goals and operational requirements - provide positive and straightforward experiences for customers as they progress from Race Entry to Registration to Post Event.
- Seek to eliminate unnecessary contacts and identify opportunities to improve athlete experience / commercial performance (e.g. through provision of self-service solutions, identification of insights); elevate tricky issues with recommendations for resolutions.
- Manage Fresh Platform - process all customer contacts in a timely manner (anticipating and requesting support when needed), set up systems / content (knowledge base, articles, canned responses, AI, widgets, forms).
- Operate the entry system portal - LDT - assist athletes with entries, discounts, transfers, refunds etc; manage data quality and pull reports as needed.
- Manage Athlete Registration and Public Enquiries onsite at Events.
- Support operations in production of start lists, fulfilment data, postage.
- Support Marketing in creation of athlete communications e.g. instructions for Race Information, Pre Race Emails.
- Create and deliver targeted ad hoc communications to athletes (e.g. Race Pass, utilising brand tone and templates).
- Work with the Launch team to contribute to the development of Terms, portal set up, price & promotions etc ahead of Events opening for entries.
What We’re Looking For
- Communication - written & verbal
- Confident in Relationships / People skills
- Comfortable with Systems and Process management
- Planning and time management
- Good judgement - balancing brand, customer and commercial needs
- Data literate and understanding of data protection, confidentiality
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Customer Experience Manager in Lincoln employer: Wasserman
Wasserman is an exceptional employer that thrives at the intersection of sports, music, and entertainment, offering a dynamic work environment in Lincoln, England. With a strong focus on employee growth and development, we provide comprehensive training and opportunities to engage with iconic brands and properties, ensuring that every team member can contribute to unforgettable live experiences. Our inclusive culture fosters collaboration and innovation, making Wasserman a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Lincoln
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Wasserman. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Wasserman's recent projects and events. Show us you’re genuinely interested in their work and how you can contribute to enhancing customer experiences.
✨Tip Number 3
Practice your communication skills! Since this role is all about relationships, being able to articulate your thoughts clearly will impress the hiring team. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Wasserman.
We think you need these skills to ace Customer Experience Manager in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your relevant experience in customer service and any specific skills that align with what Wasserman is looking for. We want to see how you can bring value to the team!
Show Off Your Communication Skills:Since communication is key in this role, use clear and concise language in your application. We love a good story, so if you have examples of how you've successfully managed customer relationships or resolved issues, share them! It’ll help us see your potential.
Be Data Savvy:Wasserman values data literacy, so don’t shy away from mentioning any experience you have with data management or analysis. If you've used data to improve customer experiences in the past, let us know! We’re all about making informed decisions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Wasserman family!
How to prepare for a job interview at Wasserman
✨Know the Company Inside Out
Before your interview, make sure you research Wasserman thoroughly. Understand their role in sports, music, and entertainment, and be ready to discuss how your skills can contribute to their mission of elevating live events.
✨Showcase Your Communication Skills
As a Customer Experience Manager, communication is key. Prepare examples of how you've effectively communicated with customers or teams in the past. Be clear and concise in your responses during the interview to demonstrate your verbal skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled tricky customer issues or improved processes. Be ready to share these stories, highlighting your ability to balance brand, customer, and commercial needs while providing straightforward solutions.
✨Familiarise Yourself with Relevant Tools
Since the role involves managing platforms like Fresh and LDT, it’s beneficial to have a basic understanding of these systems. If you’ve used similar tools before, mention that experience and express your eagerness to learn quickly.
