At a Glance
- Tasks: Provide IT support and troubleshoot hardware, software, and network issues for a global team.
- Company: Join THE·TEAM, a leading player in sports, music, and entertainment worldwide.
- Benefits: Gain hands-on experience, work in a dynamic environment, and enjoy flexible working options.
- Other info: Join a diverse team where your contributions make a real difference.
- Why this job: Be the go-to tech hero, solving problems and supporting exciting events across the globe.
- Qualifications: Experience with IT systems, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand.
WHAT YOU WILL BE DOING
- Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems
- Log call / walk-up activity
- Range of administration duties, including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments
- Assisting with office moves and a wide range of other possible projects
- Resolve more complex issues requiring detailed systems and applications knowledge
- Recognise and escalate more difficult problems to Tier 3 support
- Install operating system software, patches and upgrades
- Analyse, troubleshoot and resolve hardware, software and network issues
- Configure, optimise and monitor operating system software and servers
- Liaise with suppliers to organise repairs and other admin
- Assist with and support on-site and remote Events
THE SKILLS AND EXPERIENCE YOU NEED
- Experience of the following systems and processes are highly beneficial:
- Fresh Service ticketing system, including back-end development
- Active Directory/Windows, Exchange Online, Azure and Office 365 Administration
- Mobile Device Management platforms (Intune, Kandji)
- Large format printers
- Remote/Mobile access facilities: RDP, Outlook Web Access, VPN
- Dell/Apple/Windows Surface Hardware
- Mainly iPhone/iOS but some Android mobile phones
- Apple Macs running variety of OS
- Box.com for file storage and management
- O365 Desktop Tools (Outlook, Word, Excel, etc)
- Network Infrastructure Understanding and Troubleshooting
- Server Management / Patch Management
- Backup / Restore (Tape, Virtual)
The successful individual will have the following attributes:
- Enthusiastic approach to problem solving
- Communication: Telephone manner, email, and face to face
- Flexible approach to tasks
- Speaking with non-technical people, from junior positions to the most senior
- Team Player: Always happy to help others whenever and wherever needed
- Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance
THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
IT Coordinator/ Helpdesk Technician employer: Wasserman
At THE·TEAM, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on collaboration and innovation in the heart of Los Angeles. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment where your contributions are valued. Join us to be part of a dynamic team that not only supports the entertainment industry but also fosters personal and professional development in a diverse and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Coordinator/ Helpdesk Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wasserman values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wasserman might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wasserman!
✨Direct Apply to Wasserman
Let's not forget to apply directly through the Wasserman website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Coordinator/ Helpdesk Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wasserman.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wasserman. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wasserman
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
