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For Companies At a Glance
- Tasks: Support over 3000 users globally with IT issues and troubleshooting.
- Company: Join Wasserman, a leader in sports, music, and entertainment.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the go-to person for tech support in a dynamic environment.
- Qualifications: Experience with IT systems and a passion for problem-solving.
- Other info: Work in a collaborative team and make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the IT Service Desk – 1st Line Support role at Wasserman.
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman\’s presence spans 28 countries and more than 70 cities. For more information, please visit www.teamwass.com.
What You Will Be Doing
Supporting over 3000 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand.
Responsibilities
- Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems
- Log call / walk-up activity
- Range of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments
- Assisting with office moves and a wide range of other possible projects
- Resolve more complex issues requiring detailed systems and applications knowledge
- Recognise and escalate more difficult problems to Tier 3 support
- Install operating system software, patches and upgrades
- Analyse, troubleshoot and resolve hardware, software and network issues
- Configure, optimise and monitor operating system software and servers
- Liaise with suppliers to organise repairs and other admin.
- Assist with and support on-site and remote Events
The Skills And Experience You Will Need
Experience of the following systems and processes are highly beneficial:
- Fresh Service ticketing system, including back-end development
- Active Directory/Windows, Exchange Online, Azure and Office 365 Administration
- Mobile Device Management platforms (Intune, Kandji)
- Large format printers
- Remote/Mobile access facilities: RDP, Outlook Web Access, VPN
- Dell/Apple/Windows Surface Hardware
- Mainly iPhone/iOS but some Android mobile phones
- Apple Macs running variety of OS
- Box.com for file storage and management
- O365 Desktop Tools (Outlook, Word, Excel, etc)
- Network Infrastructure Understanding and Troubleshooting
- Server Management / Patch Management
- Backup / Restore (Tape, Virtual)
The Successful Individual Will Have The Following Attributes
- Enthusiastic approach to problem solving
- Communication: Telephone manner, email, and face to face
- Flexible approach to tasks
- Speaking with non-technical people, from junior positions to the most senior
- Team Player: Always happy to help others whenever and wherever needed
- Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Senioriry level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Entertainment Providers
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IT Coordinator employer: Wasserman
Contact Detail:
Wasserman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Coordinator
✨Tip Number 1
Get your tech skills sharp! Brush up on the systems mentioned in the job description, like Active Directory and O365. We want to see you confidently tackle those 1st and 2nd line issues when you get that call!
✨Tip Number 2
Practice your communication skills! You’ll be chatting with all sorts of people, from newbies to top execs. We suggest role-playing some scenarios with a mate to nail that friendly and approachable vibe.
✨Tip Number 3
Don’t forget to network! Reach out to current or former employees on LinkedIn. They can give you the inside scoop on what it’s really like at Wasserman and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace IT Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Coordinator role. Highlight relevant experience with ticketing systems, troubleshooting, and any specific software or hardware you've worked with. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Mention why you’re excited about working at Wasserman and how you can contribute to the team. We love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. Whether it's resolving a tricky hardware problem or helping a colleague with software, we want to see your problem-solving prowess in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Wasserman
✨Know Your Tech
Make sure you brush up on the specific systems mentioned in the job description, like Fresh Service and Active Directory. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Your Enthusiasm
Wasserman values an enthusiastic approach to problem-solving. During the interview, share examples of how you've tackled challenges in the past with a positive attitude. This will help demonstrate that you're a great fit for their team culture.
✨Practice Your Communication Skills
Since you'll be dealing with a range of people, from junior staff to senior management, practice explaining technical issues in simple terms. This will showcase your ability to communicate effectively, which is crucial for the role.
✨Be Ready to Troubleshoot
Prepare for potential scenario-based questions where you might need to troubleshoot a common IT issue. Think through your problem-solving process and be ready to walk the interviewer through your thought process step-by-step.
