Manager, Business Operations & Administration

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We’re a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.

WHAT YOU WILL BE DOING

• Supporting the successful integration and reporting of large-scale global accounts across multiple systems, while finding the most efficient process for a global team.
• Develop an understanding of the team’s core products and capabilities and be able to support Leads in resource allocation.
• Ability to meticulously track revenue and costs (people and systems) across multiple platforms (e.g. Salesforce, Workday, etc.) including accurate time and resource reporting, and the ability to speak to project variances.
• Supports development of weekly/monthly/quarterly updates to leadership team with reporting on the previous period’s actuals and forward-looking projections to optimize utilization and profitability.
• Support planning and operations across scoping, budgeting, and procurement workflows.
• Partner with internal and client teams to manage intricate procurement processes, ensuring alignment to MSA terms and frameworks/policies.
• Serve as a cross-functional liaison between operations, finance, and legal, and identify process improvements to drive efficiency and consistency.
• Operate with transparency, always escalating the appropriate issues, while maintaining a solutions-oriented approach.
• Ability and willingness to challenge the status quo to find new opportunities to make the team more effective and efficient.
• Experienced and finds joy in financial analysis, data management and related software (MS Excel, project leadership software, database applications, etc.).
• Coordinate and prioritize executive daily schedule; arrange meetings and conferences, act as a liaison between employees, clients, and executives.
• Support planning of travel itineraries, coordinate related arrangements, gather information and manage complex scheduling.
• Prepare expense reports.
• Interface with high-level administrators within/outside the company requiring considerable discretion and judgment related to case and time sensitive matters.
• Prepare invoices, budget reporting, and other status documents, using Word, Excel spreadsheets, or presentation software.
• Looking for a self-starter who works well with others, is solution-oriented, and shows leadership and innovation working with data and reporting assignments.
• Expected to handle confidential information regarding leadership and financials with integrity.
• Enjoys working independently, while contributing to a larger team.
• Ensure that all work delivered meets the quality and standards of Wasserman.
• Fostering a positive, collaborative, teamwork environment aligned to Wasserman’s inclusive company culture and values.

THE SKILLS AND EXPERIENCE YOU NEED

• 2-4+ years relevant experience with direct experience in business operations and project/process management (preferably in the sports or entertainment field).
• Working knowledge of project management fundamentals who understands agency workflows and inter-office operations.
• Flexibility and knowledge to work with and understand objectives of clients across different global regions, areas of the sports and entertainment ecosystem including sports teams, leagues, rights holders, entertainment companies, and brands.
• High-level proficiency with Microsoft Office applications (Excel, Word, PowerPoint), Adobe Reader and standard office equipment; however advanced skills in Excel is required. CRM experience highly preferred.
• Excellent verbal and written communication skills. Strong analytical, organizational, project management and problem-solving skills, with strong attention to detail.
• Superior interpersonal skills and be able to create a rapport with people of all demographics.
• High level of initiative and works well independently and in a team environment.
• Plans and carries out responsibilities with minimal direction.
• Requires self-management, including the ability to assess a situation and quickly implement solutions.
• Must be able to multi-task in fast-paced environment and be flexible enough to react under stressful circumstances.
• Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.