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- Tasks: Lead stadium operations for the FIFA Men’s World Cup 2026, ensuring smooth event delivery.
- Company: Wasserman, a global leader in sports, music, and entertainment.
- Benefits: Exciting fixed-term contract with opportunities to work in iconic venues across the US.
- Why this job: Be at the heart of a major global event and make a real impact on fan experiences.
- Qualifications: Proven experience in tournament operations and strong leadership skills.
- Other info: Fast-paced environment with a focus on teamwork and clear communication.
The predicted salary is between 72000 - 108000 £ per year.
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We are a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.
Fixed Term Contract (start ASAP Jan 2026 – end Aug 2026). Central Team Location: UK based pre-tournament; US based during tournament.
Wasserman is seeking an experienced Senior Director for Tournament Operations for FIFA Men’s World Cup 2026. This role will lead end-to-end stadium operations across multiple US venues; working as a conduit on T&H communications, on-site troubleshooting, incident response, stadium manager oversight and stakeholder coordination.
It is a fast-paced, mission-critical role that ensures every stadium, every match and every guest experience is delivered with precision, clarity and confidence. Acting as the central escalation point for all tournament issues, the Senior Director will work closely with stadium managers, Wasserman cluster leads, client brand teams, FIFA counterparts and internal stakeholders.
The right candidate will thrive under intensity, lead with calm authority and ensure that - if a finger is pointed at Wasserman - we have clear processes, clear decisions and clear accountability at every step!
WHAT YOU WILL BE DOING:- Tournament & Stadium Operations
- Lead operational delivery at stadiums, including ticket troubleshooting, liaison with T&H on VIP/guest services, fan experience, tournaments rights delivery and on-site logistics.
- Manage and support stadium managers across all venues, providing clear direction, decision-making and escalation pathways.
- Establish and enforce operational protocols to ensure issues are resolved quickly and safely.
- Troubleshooting, Risk & Incident Management
- Serve as the primary escalation point for stadium-related issues - including security incidents, access challenges, logistical disruptions (e.g., transport) or stakeholder concerns.
- Coordinate with stadium operations teams, security, FIFA staff and internal partners to deliver confident, timely decisions.
- Monitor emerging risks and ensure contingency plans are understood and activated when required.
- Stakeholder Communication & Alignment
- Deliver clear, concise updates to the end client, Wasserman leadership, stadium teams and cluster managers.
- Provide daily operational reporting, incident logs and status updates to support transparent decision-making.
- Ensure all tournament communications, toolkits and operational guidance are fully understood and implemented.
- Cross-Functional Collaboration
- Partner closely with the FIFA.
Tournament Operations Lead – Senior Director in London employer: Wasserman Media Group
Contact Detail:
Wasserman Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tournament Operations Lead – Senior Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate, especially in high-pressure situations like tournaments. This will help you tailor your responses and show that you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing operations and handling crises, as these are key for a role like Tournament Operations Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Wasserman team. Let’s make it happen!
We think you need these skills to ace Tournament Operations Lead – Senior Director in London
Some tips for your application 🫡
Show Your Passion for Sports and Events: When writing your application, let your enthusiasm for sports and event management shine through. We want to see how your experiences align with our mission at Wasserman, especially in delivering unforgettable fan experiences.
Be Clear and Concise: In a fast-paced environment like ours, clarity is key. Make sure your application is straightforward and to the point. Highlight your relevant skills and experiences without unnecessary fluff – we appreciate brevity!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Tournament Operations Lead role. Mention specific experiences that relate to stadium operations and stakeholder management, as these are crucial for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Wasserman Media Group
✨Know Your Stuff
Before the interview, dive deep into Wasserman's operations and their role in major events like the FIFA Men’s World Cup. Familiarise yourself with their values, recent projects, and how they connect brands with fans. This knowledge will help you demonstrate your genuine interest and understanding of the company.
✨Showcase Your Leadership Skills
As a Senior Director, you'll need to lead under pressure. Prepare examples from your past experiences where you've successfully managed teams or resolved crises. Highlight your calm authority and decision-making skills, especially in high-stress situations, to show that you're the right fit for this fast-paced role.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you provide structured answers and keep your responses focused on how you can contribute to operational success and stakeholder alignment at Wasserman.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in tournament operations and how you would handle them. Being able to discuss specific strategies for troubleshooting and risk management will set you apart as a candidate.
