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- Tasks: Lead ticketing and hospitality services for the FIFA World Cup 2026.
- Company: Join Wasserman, a global leader in sports, music, and entertainment.
- Benefits: Fixed-term contract until August 2026 with competitive pay and unique experiences.
- Why this job: Be part of a world-class event and create unforgettable experiences for VIPs and fans.
- Qualifications: Experience in managing complex ticketing programmes for major international events.
- Other info: Dynamic role with opportunities to travel and work in a fast-paced environment.
The predicted salary is between 54000 - 84000 £ per year.
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We are a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.
Contract Type: Fixed-Term Contract (until August 2026)
About the Role
We are seeking an accomplished and highly experienced ticketing professional to lead the strategic planning and operational delivery of ticketing and hospitality services for a flagship FIFA World Cup project. This senior-level role is pivotal in ensuring a seamless, world-class experience for VIPs, sponsors, rights holders, and other invited guests. Reporting directly to the Account Director, you will work collaboratively with internal teams, client stakeholders, technology providers, and external partners to oversee the end-to-end ticketing journey. This is a fast-paced and high-profile environment, requiring exceptional operational acumen, stakeholder management expertise, and an unwavering commitment to excellence.
Key Responsibilities
- Planning
- Assist in the planning and execution of the ticketing and hospitality programme across various stages of the FIFA World Cup project, supporting senior managers in delivering smooth ticketing operations.
- Support client interactions on ticketing-related queries and requests, ensuring accurate and timely responses while following FIFA ticketing guidelines.
- Help implement ticket distribution processes and guest journey plans, ensuring alignment with event standards and client needs.
- Monitor ticketing activities against timelines and milestones, providing updates to senior team members and flagging any issues.
- Work with other event teams - such as accreditation, transport, and hospitality—to support coordinated delivery of ticketing services.
- Assist with tracking ticketing budget expenditures and processing purchase requests.
- Ticketing Systems
- Assist with configuring system settings based on requirements.
- Coordinate with ticketing technology providers and vendors to ensure operational tasks and deliverables are met.
- Perform routine system testing after configuration changes.
- Coordinate with vendors for software updates and bug fixes.
- Document system workflows and user guides.
- Provide basic user support and training for internal teams.
- Monitor daily ticket inventory levels and update allocation records.
- Process ticket requests and allocations in the system.
- Track ticket contingencies and flag discrepancies.
- Maintain accurate logs of ticket movements and changes.
- Log and categorize incoming ticket-related issues.
- Escalate unresolved issues promptly to senior staff or tech suppliers. Follow up on escalations to ensure timely resolution.
- Collect and compile ticketing data for routine reports.
- Support the preparation of post-event audit documents.
- Onsite Operations
- Assist senior ticketing contacts on-site by managing routine ticket checks and supporting guest services during tournament.
- Help communicate operational changes to venue teams and assist in implementing updates as directed.
- Attend cross-functional meetings to observe and take notes, reporting any ticketing-related issues to senior staff.
- Follow established contingency plans for handling technical glitches, ticketing adjustments, or access issues; escalate unresolved problems to senior team members.
- Support the management of ticketing support teams during emergencies by executing predefined tasks and ensuring guest queries are routed correctly.
- Support with post-event reporting, helping compile reports on ticketing operations and feedback.
Skills and Experience You Need
- Proven track record of managing complex ticketing programmes for major international sporting events (FIFA, UEFA, Olympics preferred).
- Deep knowledge of ticketing platforms and CRM tools. Familiarity with FIFA ticketing policies, compliance frameworks, and guest access protocols.
- Exceptional stakeholder management and client communication skills.
- Strong analytical, budgeting, and reporting capabilities.
- Ability to thrive in high-pressure, fast-paced environments.
- Experience working across global teams and multicultural environments.
- Proven ability to operate effectively across international teams and time zones; experience with UK and global markets is advantageous.
- Strong proficiency in Microsoft Office, especially Excel and PowerPoint for data tracking and reporting.
- Highly detail-oriented, proactive, and solutions-driven.
- Willingness to travel internationally and work extended hours during key tournament phases.
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Senior Ticketing Manager, FIFA World Cup 2026 in London employer: Wasserman Media Group
Contact Detail:
Wasserman Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Ticketing Manager, FIFA World Cup 2026 in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers. Plus, it’s a great way to boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Senior Ticketing Manager, FIFA World Cup 2026 in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Ticketing Manager role. Highlight your experience with complex ticketing programmes and any relevant international events you've managed. We want to see how your skills align with our needs!
Showcase Your Stakeholder Skills: In your application, emphasise your exceptional stakeholder management and client communication skills. We’re looking for someone who can effectively collaborate with various teams and clients, so share examples of how you've done this in the past.
Be Detail-Oriented: Since this role requires a high level of attention to detail, make sure your application is free from errors. Double-check your documents for typos and ensure that all information is accurate. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at Wasserman!
How to prepare for a job interview at Wasserman Media Group
✨Know Your Ticketing Stuff
Make sure you brush up on your knowledge of ticketing platforms and FIFA policies. Be ready to discuss your experience managing complex ticketing programmes, especially for major international events. This will show that you’re not just familiar with the basics but have a deep understanding of what it takes to deliver a world-class ticketing experience.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholder relationships in the past. Think about times when you had to communicate effectively with clients or resolve conflicts. This role requires exceptional client communication skills, so demonstrating your ability to build and maintain these relationships will be key.
✨Be Ready for High-Pressure Scenarios
Since this is a fast-paced environment, think of situations where you thrived under pressure. Prepare to discuss how you handled tight deadlines or unexpected challenges in previous roles. Highlight your problem-solving skills and your ability to stay calm and focused when things get hectic.
✨Get Familiar with the Team Dynamics
Research Wasserman and understand their global presence and team structure. Knowing how they operate across different countries and cultures will help you demonstrate your ability to work effectively in a multicultural environment. It’s all about showing that you can fit into their team and contribute positively from day one.
