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- Tasks: Manage guest communications for high-profile FIFA World Cup project and oversee Guest Management System.
- Company: Join Wasserman, a global leader in sports, music, and entertainment.
- Benefits: Dynamic work environment with opportunities to grow in the exciting world of sports events.
- Why this job: Be the vital link between guests and iconic brands, making unforgettable experiences happen.
- Qualifications: 4+ years in guest services or event operations, with strong communication and problem-solving skills.
- Other info: Work in a fast-paced agency with a diverse team across 28 countries.
The predicted salary is between 36000 - 60000 £ per year.
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We are looking for an experienced and detail-oriented Guest Communications Manager to join our ticketing and hospitality team on a high-profile FIFA World Cup project. In this role, you will manage end-to-end guest communications and oversee the operation of a dedicated Guest Management System (GMS).
Working within a fast-paced agency environment, you will act as the critical link between internal delivery teams, client stakeholders, and guests – ensuring all communications are clear, accurate, and timely throughout the guest journey.
What You Will Be Doing:- Account Management
- Reporting to the Ticketing Director in the setup and management of effective guest communications and processes appropriate to the client's needs and requirements.
- Maintain and develop client relationships, day-to-day account management, project management, and internal coordination required.
- Effective management of regular project and status meetings with clients, including consolidation of notes and actions.
- Financial account management including the creation of budgets, tracking, and reconciliation.
- Produce a final operations report for each project, including recommendations for future improvements.
- Guest Communications
- Plan and execute guest communication workflows across all stages – nominations, invites, RSVP campaigns, travel and ticketing updates, and on-site information.
- Develop and maintain support materials including FAQs, information packs, and guest communications tailored to different tiers and regions.
- Act as the primary contact for guest queries via email, phone, and GMS messaging tools, delivering responsive and courteous support.
- Guest Management System (GMS)
- Lead day-to-day management of the GMS, ensuring data accuracy, complete guest profiles, and timely updates.
- Collaborate with tech teams and client stakeholders to configure workflows, guest segmentation, and reporting.
- Monitor guest registration, resolve system-related issues, and escalate technical challenges as needed.
- Provide additional operational support where required within the project team.
- Troubleshooting & Resolution
- Take ownership of guest issues such as access problems, duplicate profiles, and incorrect data.
- Work cross-functionally with ticketing, travel, hospitality, and tech teams to deliver timely solutions.
- Maintain a live issues log and contribute to regular reporting for project leadership and clients.
- 4+ years' experience in guest services, event operations, or client communications – ideally within a major sports or live event context.
- Proven experience using and managing guest registration or CRM systems (e.g., Cvent, Salesforce, or bespoke platforms).
- Excellent written and verbal communication skills with a focus on tone, clarity, and audience appropriateness.
- Strong problem-solving skills and a calm, solution-oriented approach under pressure.
- High-level attention to detail and comfort managing large datasets and complex guest lists.
- Ability to collaborate effectively across agency teams and external client groups in a multi-stakeholder environment.
- Experience working on FIFA events, or other global sports properties, is highly desirable.
Guest Communications Manager in London employer: Wasserman Media Group
Contact Detail:
Wasserman Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Communications Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Wasserman or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its projects. Knowing about their work with FIFA and other events will show you're genuinely interested and ready to contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Guest Communications Manager, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Wasserman.
We think you need these skills to ace Guest Communications Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Communications Manager role. Highlight your experience in guest services and any relevant projects you've managed, especially in high-pressure environments like sports or live events.
Show Off Your Communication Skills: Since this role is all about clear and effective communication, use your application to demonstrate your writing skills. Keep it professional but friendly, and make sure your tone matches what we’re looking for at Wasserman.
Highlight Your Attention to Detail: We love candidates who pay attention to the little things! In your application, mention specific examples where your detail-oriented approach made a difference in your previous roles, especially when managing complex guest lists or data.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Wasserman Media Group
✨Know Your Stuff
Before the interview, dive deep into Wasserman's work in sports, music, and entertainment. Familiarise yourself with their major projects, especially any related to FIFA events. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Guest Communications Manager, clear communication is key. Prepare examples of how you've effectively managed guest communications in the past. Be ready to discuss how you handle queries and ensure clarity in messaging, as this will be crucial for the role.
✨Demonstrate Problem-Solving Prowess
Expect questions about how you've tackled challenges in guest services or event operations. Think of specific instances where you resolved issues under pressure, particularly in a fast-paced environment. Highlight your calm, solution-oriented approach.
✨Get Familiar with GMS
Since you'll be managing a Guest Management System, brush up on your knowledge of CRM systems like Salesforce or Cvent. Be prepared to discuss your experience with data accuracy and guest profiling, as well as how you would collaborate with tech teams to optimise workflows.
