Advisor, People Operations in London

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.

Onboarding & Offboarding

• Oversee contract generation for all of EMEA & APAC for employee and contingent workforce and personally handle specialised and/or senior contracts directly.
• Ensure all compliance processes and tracking for new hires are completed, including ownership of right to work verification and re-verification processes.
• Oversee the end-to-end IR35 and contingent worker process, including status determinations, documentation, and guidance to stakeholders and team.
• Build out standardised onboarding process for EMEA & APAC to ensure consistent and efficient onboarding across both regions.
• Responsible for the content and delivery of training sessions for new hires.
• Oversee offboarding processes, ensuring proper closure of accounts and systems.
• Work collaboratively with cross-functional teams (IT, Office Services, People Partnering) to deliver a seamless and efficient operational process.

Employee Support & Information Sharing

• Build and maintain employee-facing content on the company intranet and Workday to enable self-service.
• Work with wider team to automate communication and processes through Workday and other systems.
• Provide initial guidance to employees on all aspects of the employee lifecycle and escalate as needed to other people team members.
• Manage employee queries via the people ticketing system, assigning tickets across the team and ensuring a professional, positive employee experience.
• Develop and enhance the ticketing system to better address employee queries, including the implementation and tracking of SLAs.
• Report on people team tickets to gain insights on where we can make changes to our processes and content to better support employees and streamline processes.

Data & Record Keeping

• Oversee and actively manage data processing in Workday.
• Manage and maintain templates for employee and contingent worker agreements along with variation and benefit letters.
• Document processes in the team playbook.
• Ensure all HR documentation is kept confidential and securely filed in a timely manner.

General

• Support with ad hoc projects.
• Actively contribute to a culture of continual improvement, making recommendations and using initiative to ensure best in class People Operations delivery.

The above forms the main areas of responsibility for this role, but it is not exhaustive and it should be noted that duties may change over time, so the need for flexibility is key and the job-holder will be expected to co-operate with reasonable changes as required.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.