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- Tasks: Lead ticketing operations for the FIFA World Cup 2026 and ensure a seamless guest experience.
- Company: Join a dynamic team at the forefront of one of the world's biggest sporting events.
- Benefits: Fixed-term contract with travel opportunities and a chance to work in a high-profile environment.
- Why this job: Be part of history and shape unforgettable experiences for football fans worldwide.
- Qualifications: 7+ years in ticketing or event operations, strong leadership, and excellent communication skills.
- Other info: Fast-paced role with opportunities for growth and collaboration with global stakeholders.
The predicted salary is between 80000 - 120000 £ per year.
We are seeking an experienced Ticketing Director to oversee and lead end-to-end ticketing operations and guest management for a major football hospitality programme for FIFA World Cup 2026. Based in London, with travel to the United States required during the tournament, you will be responsible for overseeing the end-to-end ticketing process – from planning and allocation through to on-site delivery—while also leading the set-up, deployment, and ongoing management of a bespoke ticket and guest management system. This is a unique opportunity to play a key role in one of the world’s biggest sporting events, working with global stakeholders, VIP clients, and internal teams to deliver a seamless guest experience.
Guest Experience Strategy: Define and implement guest journey mapping and ticket distribution strategies that integrate seamlessly into the broader event ecosystem, ensuring alignment with both FIFA standards and bespoke client requirements.
Cross-Functional Coordination: Collaborate with leads from other operational verticals (e.g accreditation, transport, accommodation, F&B) to deliver a cohesive and exceptional guest experience.
Compliance & Documentation: Ensure all ticketing processes comply with FIFA protocols, GDPR, and relevant legal/regulatory requirements. Maintain up-to-date documents, guest communications, delivery schedules, and operational playbooks.
Cross-functional role: Represent ticketing interests in cross-functional meetings and escalate issues as appropriate to senior leadership.
Responsiveness: Manage support teams during onsite emergencies, ensuring minimal disruption to guest experience and operations.
- Proven leadership in managing complex ticketing operations and stakeholder relationships.
- Demonstrated ability to manage operational readiness, compliance, and contingency planning.
- Expertise in data privacy, guest data lifecycle management, and regulatory compliance.
- Excellent communication and interpersonal skills, with experience managing diverse teams.
- Ability to work under pressure, solve problems proactively, and make timely decisions in a dynamic environment.
- Availability for onsite event support during FIFA World Cup 2026 tournament phases.
- Extensive experience in large-scale event ticketing management, ideally within international sports or entertainment contexts.
- Strong knowledge of ticketing systems architecture, vendor management, and integration with hospitality and accreditation systems.
- Strong project management skills, including budgeting, planning, and team coordination.
- Excellent communication and interpersonal skills, with the ability to navigate diverse cultural environments.
- Highly organised, solution-oriented, and capable of working under pressure in fast-paced, dynamic environments.
- Experience in managing third-party vendors and contractors is desirable.
- Fluency in English is essential; additional languages (particularly Spanish) are an asset.
- Proven experience (7+ years) in account management, event operations, or ticketing for major international events—experience with sports tournaments is a strong advantage.
- In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies.
- Demonstrated ability to manage high-level stakeholders and complex operational delivery under tight timelines.
Director, Ticketing – FIFA World Cup 2026 employer: Wasserman Media Group
Contact Detail:
Wasserman Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Ticketing – FIFA World Cup 2026
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and engage on social media. The more people you know in the ticketing and event management space, the better your chances of landing that dream role.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies highlighting your past successes in ticketing operations. This will help you stand out during interviews and demonstrate your ability to manage complex projects.
✨Tip Number 3
Prepare for the unexpected! Brush up on your problem-solving skills and be ready to discuss how you've handled challenges in previous roles. Employers love candidates who can think on their feet, especially in high-pressure environments.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Make sure to tailor your application to highlight your relevant experience in ticketing and guest management for large-scale events.
We think you need these skills to ace Director, Ticketing – FIFA World Cup 2026
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Ticketing Director. Highlight your experience in managing ticketing operations and any relevant projects you've led. We want to see how your skills align with our needs for the FIFA World Cup 2026!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in ticketing and guest management, and let us know why you're excited about this opportunity.
Showcase Your Leadership Skills: As a Ticketing Director, you'll need to lead diverse teams and manage complex operations. Make sure to highlight your leadership experience in your application. We want to see how you've successfully navigated challenges and delivered results in high-pressure environments.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team at StudySmarter for this exciting event!
How to prepare for a job interview at Wasserman Media Group
✨Know Your Ticketing Inside Out
Make sure you’re well-versed in ticketing operations, especially for large-scale events like the FIFA World Cup. Brush up on your knowledge of ticketing systems, compliance protocols, and guest management strategies to show you’re the right fit for this role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing diverse teams and complex stakeholder relationships. Be ready to discuss how you've successfully led ticketing operations in high-pressure environments, as this will be crucial for the role.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you’ve worked with other departments to enhance guest experiences. Discuss how you’ve coordinated with teams like transport, accommodation, and F&B to ensure a seamless operation, as this is key for the position.
✨Be Ready for Scenario Questions
Expect questions about how you would handle emergencies or unexpected issues during an event. Prepare to share your problem-solving strategies and decision-making processes, as these skills are vital for maintaining a smooth guest experience.