At a Glance
- Tasks: Provide IT support and troubleshoot hardware, software, and network issues.
- Company: Join THE·TEAM, a global leader in sports, music, and entertainment.
- Benefits: Gain hands-on experience in a dynamic environment with growth opportunities.
- Other info: Work in a collaborative team and support exciting events worldwide.
- Why this job: Be the go-to person for tech solutions and make a real impact.
- Qualifications: Experience with IT systems and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney.
Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand.
WHAT YOU WILL BE DOING- Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems.
- Log call / walk-up activity.
- Range of administration duties, including logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments.
- Assisting with office moves and a wide range of other possible projects.
- Resolve more complex issues requiring detailed systems and applications knowledge.
- Recognise and escalate more difficult problems to Tier 3 support.
- Install operating system software, patches and upgrades.
- Analyse, troubleshoot and resolve hardware, software and network issues.
- Configure, optimise and monitor operating system software and servers.
- Liaise with suppliers to organise repairs and other admin.
- Assist with and support on-site and remote Events.
Experience of the following systems and processes are highly beneficial:
- Fresh Service ticketing system, including back-end development.
- Active Directory/Windows, Exchange Online, Azure and Office 365 Administration.
- Mobile Device Management platforms (Intune, Kandji).
- Large format printers.
- Remote/Mobile access facilities: RDP, Outlook Web Access, VPN.
- Dell/Apple/Windows Surface Hardware.
- Mainly iPhone/iOS but some Android mobile phones.
- Apple Macs running variety of OS.
- Box.com for file storage and management.
- O365 Desktop Tools (Outlook, Word, Excel, etc).
- Network Infrastructure Understanding and Troubleshooting.
- Server Management / Patch Management.
- Backup / Restore (Tape, Virtual).
- Enthusiastic approach to problem solving.
- Communication: Telephone manner, email, and face to face.
- Flexible approach to tasks.
- Speaking with non-technical people, from junior positions to the most senior.
- Team Player: Always happy to help others whenever and wherever needed.
- Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance.
THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
IT Coordinator/ Helpdesk Technician in London employer: Wasserman Media Group LLC
At THE·TEAM, we pride ourselves on fostering a dynamic and inclusive work environment that thrives on collaboration and innovation. As an IT Coordinator/Helpdesk Technician in our vibrant Los Angeles headquarters, you will enjoy comprehensive benefits, opportunities for professional growth, and the chance to work alongside passionate individuals in the heart of the entertainment industry. Join us to be part of a global team that values your contributions and supports your career development in a fast-paced, exciting atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land IT Coordinator/ Helpdesk Technician in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! Be ready to explain your skills and experiences in a way that highlights how you can solve problems for THE·TEAM. Keep it concise and engaging – you want to leave them wanting to know more!
✨Tip Number 3
Show off your tech skills! If you get the chance, demonstrate your troubleshooting abilities during interviews or networking chats. Bring up specific examples of how you've resolved issues in the past – it’ll make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining THE·TEAM.
We think you need these skills to ace IT Coordinator/ Helpdesk Technician in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT and problem-solving shine through. We want to see that you're excited about the role and ready to tackle challenges head-on!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience with systems like Active Directory, Office 365, and any ticketing systems you've used. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wasserman Media Group LLC
✨Know Your Tech Inside Out
Make sure you brush up on the specific systems mentioned in the job description, like Fresh Service and Active Directory. Being able to discuss your experience with these tools will show that you're not just a good fit, but that you’re ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues in the past. Whether it’s troubleshooting hardware or resolving software glitches, having a few stories up your sleeve will demonstrate your hands-on experience and enthusiasm for problem-solving.
✨Practice Your Communication Skills
Since you'll be dealing with a range of people, from tech-savvy colleagues to those who might struggle with IT, practice explaining complex concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can connect with everyone.
✨Be Ready to Discuss Teamwork
The role requires a team player attitude, so think about times when you've collaborated effectively with others. Be prepared to share how you’ve supported your teammates and contributed to a positive work environment, as this will highlight your reliability and flexibility.
