At a Glance
- Tasks: Provide IT support and troubleshoot hardware, software, and network issues.
- Company: Join THE·TEAM, a global leader in sports, music, and entertainment.
- Benefits: Gain hands-on experience in a dynamic environment with growth opportunities.
- Other info: Work in a collaborative team and support exciting events worldwide.
- Why this job: Be the go-to person for tech solutions and make a real impact.
- Qualifications: Experience with IT systems and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team.
WHAT YOU WILL BE DOING
- Take initial telephone or email inquiries and troubleshoot hardware, software or network problems.
- Log call/walk-up activity.
- Range of administration duties, including logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments.
- Assist with office moves and a wide range of other possible projects.
- Resolve more complex issues requiring detailed systems and applications knowledge.
- Recognise and escalate more difficult problems to Tier 3 support.
- Install operating system software, patches and upgrades.
- Analyse, troubleshoot and resolve hardware, software and network issues.
- Configure, optimise and monitor operating system software and servers.
- Liaise with suppliers to organise repairs and other admin.
- Assist with and support on-site and remote events.
THE SKILLS AND EXPERIENCE YOU NEED
- Experience of the following systems and processes are highly beneficial:
- Fresh Service ticketing system, including back-end development.
- Active Directory/Windows, Exchange Online, Azure and Office 365 Administration.
- Mobile Device Management platforms (Intune, Kandji).
- Large format printers.
- Remote/Mobile access facilities: RDP, Outlook Web Access, VPN.
- Dell/Apple/Windows Surface Hardware.
- Mainly iPhone/iOS but some Android mobile phones.
- Apple Macs running a variety of OS.
- Box.com for file storage and management.
- O365 Desktop Tools (Outlook, Word, Excel, etc).
- Network Infrastructure Understanding and Troubleshooting.
- Server Management / Patch Management.
- Backup / Restore (Tape, Virtual).
The successful individual will have the following attributes:
- Enthusiastic approach to problem solving.
- Communication: Telephone manner, email, and face to face.
- Flexible approach to tasks.
- Ability to speak with non-technical people, from junior positions to the most senior.
- Team Player: Always happy to help others whenever and wherever needed.
- Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance.
IT Coordinator/ Helpdesk Technician employer: Wasserman Media Group LLC
At THE·TEAM, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the heart of the sports, music, and entertainment industries. Our Los Angeles headquarters fosters a collaborative culture where innovation thrives, and employees are encouraged to grow through diverse opportunities across our global network. With a commitment to inclusivity and support, we ensure that every team member feels valued and empowered to contribute to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land IT Coordinator/ Helpdesk Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident and prepared. Get a friend to throw some common questions your way, or even better, find someone in the field to give you feedback.
✨Tip Number 3
Show off your problem-solving skills! When you get the chance to chat with potential employers, share specific examples of how you've tackled tech issues in the past. It’ll show them you’re the right fit for the IT Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Coordinator/ Helpdesk Technician
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT and problem-solving shine through. We love candidates who are excited about helping others and tackling challenges head-on!
Tailor Your Experience:Make sure to highlight your relevant experience with the systems mentioned in the job description. We want to see how your skills align with what we need, so don’t hold back on showcasing your expertise!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wasserman Media Group LLC
✨Know Your Tech Inside Out
Make sure you brush up on the specific systems mentioned in the job description, like Fresh Service and Active Directory. Being able to discuss your experience with these tools will show that you're not just a good fit, but that you’re ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT issues in the past. Whether it’s troubleshooting hardware or resolving software glitches, having a few stories up your sleeve will demonstrate your hands-on experience and enthusiasm for problem-solving.
✨Practice Your Communication Skills
Since you'll be dealing with a range of people, from tech-savvy colleagues to those who might struggle with IT, practice explaining complex concepts in simple terms. This will help you convey your ability to communicate effectively, which is key for this role.
✨Be Ready to Discuss Teamwork
Think about times when you've worked as part of a team to solve problems or support others. Highlighting your collaborative spirit will resonate well, especially since the job requires a flexible approach and a willingness to help out wherever needed.
