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- Tasks: Assist customers and manage inquiries, ensuring a smooth reception experience.
- Company: Join a welcoming team at Wasing 1975 Settlement.
- Benefits: Gain valuable experience in customer service and office management.
- Other info: Opportunity to learn and grow in a dynamic environment.
- Why this job: Be the friendly face of our estate and make a difference every day.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
Purpose & Objectives
To deal with all customer service queries by communicating with our customers or where necessary fixing their issues. Dealing with all deliveries & visitors to the Estate Office whether in person or on the phone.
Key Operational Responsibilities
- Act as the first point of contact with callers to the Estate Office, both in person and over the telephone, refer enquiries to other staff where necessary.
- Deal with incoming and outgoing post each day.
- Take receipt of parcels and other deliveries.
- Keep the office / reception area and meeting room clear of obstacles and tidy at all times.
- Be responsible for controlling stock levels of office supplies.
- Record levels of deliveries, visitors, phone calls, and email enquiries.
- Co‑ordinate meeting room requests, offer refreshments to external clients and keep the room tidy and ready for the next meeting.
- Filing and archiving.
- Willingness to undertake a wider range of other duties as required by the Estate from time to time.
Customer Service Assistant
- Manage the Events inbox and reply to any standard requests (using a FAQ). Any requests that go beyond this will be escalated to the Head of Marketing & Communications.
- Handle day‑to‑day ticket system tasks, including checking and updating booking information.
- Maintain a FAQ for each event.
- Willingness to undertake a wider range of other duties as required by the Marketing department from time to time.
Key Skills
- A polite and professional telephone manner.
- Be able to write concise but informative replies to emails while keeping to Wasing’s narrative style.
- Have an organised mindset with sufficient attention to detail.
- Adapt to changing priorities.
- Reliability and consistency in both attendance and dealing with the workload.
Health & Safety
Comply with company health and safety procedures.
Dignity at work & the Prevention of Harassment & Bullying training.
Customer Service Assistant & Receptionist employer: Wasing Park
Contact Detail:
Wasing Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant & Receptionist
✨Tip Number 1
Get to know the company! Research Wasing and its values. When you walk in for your interview, show that you understand their mission and how you can contribute. It’ll make you stand out as someone who genuinely cares.
✨Tip Number 2
Practice your communication skills. As a Customer Service Assistant & Receptionist, you'll be the first point of contact. Role-play with a friend or family member to nail that polite and professional telephone manner they’re looking for.
✨Tip Number 3
Be ready to showcase your organisational skills. Bring examples of how you've managed tasks or dealt with changing priorities in the past. This will help demonstrate that you can keep the office running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team at Wasing.
We think you need these skills to ace Customer Service Assistant & Receptionist
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve handled queries and resolved issues, so share specific examples that showcase your skills!
Keep It Concise and Clear: We appreciate a well-structured application! Make sure your emails and cover letters are concise but informative. Stick to the narrative style we use at Wasing, and don’t forget to proofread for clarity and professionalism.
Demonstrate Your Organisational Skills: As a Customer Service Assistant & Receptionist, being organised is key. In your application, mention any tools or methods you use to stay organised and manage your workload effectively. This will show us you’re ready for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wasing Park
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant & Receptionist. Familiarise yourself with the key operational tasks mentioned in the job description, like handling enquiries and managing deliveries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires a polite and professional telephone manner, practice answering common customer service scenarios. You could even role-play with a friend or family member to get comfortable with responding to queries. Being able to communicate clearly and concisely will set you apart during the interview.
✨Show Off Your Organisational Skills
The job demands an organised mindset and attention to detail. Prepare examples from your past experiences where you've successfully managed multiple tasks or maintained order in a busy environment. This will help illustrate your ability to handle the responsibilities of the role effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with difficult customers or managing conflicting priorities. Think of relevant examples from your previous roles that showcase your problem-solving skills and adaptability. This will help you demonstrate that you're the right fit for the dynamic nature of the job.