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- Tasks: Lead a dynamic customer service team and ensure exceptional support for our clients.
- Company: Join WASHCO, a leading laundry equipment supplier with a strong commitment to staff and community.
- Benefits: Enjoy generous leave, pension schemes, training opportunities, and wellbeing support.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Proven leadership in customer service and excellent communication skills required.
- Other info: Flexible working options available to support your work/life balance.
The predicted salary is between 36000 - 60000 £ per year.
WASHCO is a leading company that supplies and distributes laundry equipment. We pride ourselves on high values and our commitment to our staff and customers alike. We are passionate about what we do, and it is important to us that we work responsibly; looking after our employees, supporting the communities we work in, and minimising our impact on the environment. We support, develop, and value our staff, giving them the opportunity to be the best they can be.
We feel hard work should be rewarded; that is why our employee benefits include:
- Generous Maternity and Paternity.
- An enhanced company pension scheme (subject to eligibility criteria).
- Generous holiday allowance calculated at 6.6 times your weekly contracted hours.
- Training and Development programs, including fully funded apprenticeship opportunities.
- Support for community projects.
- Wellbeing support provided by the Retail Trust, which is free to use for all our employees.
- Healthshield Cash Plan.
- Life Insurance.
- Discounted Gym membership.
- Recognition for Long Service.
As a Customer Service Team Leader at WASHCO, you will play a key role in ensuring our customers receive exceptional service and support. You will be responsible for leading the team that manages all customer communications across phone and email, ensuring enquiries are handled professionally and resolved promptly, and providing exceptional service delivery. You will also be responsible for overseeing the day-to-day operations.
Key Responsibilities:
- Monitor day-to-day operational activities and allocate workload to ensure that KPIs and SLAs are met or exceeded, ensuring consistent, high-quality customer service that meets or exceeds expectations.
- Develop a positive team culture focused on accountability, collaboration, and customer‐centricity.
- Improve operational efficiency through process enhancements and effective resource allocation.
- Support proactive projects, customer initiatives, and continuous improvement initiatives within the service team.
- Handle customer escalations professionally and efficiently.
- Manage van stock ordering and liaise with suppliers where required.
- Work closely with engineers, the service admin team, technical teams, and sales to support effective service delivery.
- Contribute to proactive projects, customer initiatives, and continuous improvement activities to enhance overall service performance.
- Track and analyse key metrics, identifying trends and implementing corrective measures where needed.
What Skills and Experience Are Required?
- Experience in leading a team of customer service representatives, including appraisals/one‐to‐ones, performance and absence management.
- Excellent communication skills, with the ability to manage customer escalations professionally and confidently.
- Strong organisational skills, including workload planning, multitasking, and prioritising under pressure.
- Experience in using data to manage performance to KPIs and SLAs.
- Confidence using IT systems, CRMs, and general office software.
- The ability to work independently while also collaborating effectively across departments.
As part of your application, please include a one‐page cover letter outlining how your qualifications, career experience, and achievements make you the right fit for this exciting leadership role. We are looking for an engaging personality to build rapport with colleagues, providing them with the best possible experience. You would be someone who shares our company values of Honesty, Respectfulness, Loyalty, and Accountability.
We encourage our teams to bring forward their ideas and help contribute to our business. We are a company that values our staff and their work/life balance, and therefore are happy to discuss flexible working opportunities to continue to gain specialist knowledge.
If you require any alternative application/interview arrangements, please contact hradmin@hughes.co.uk.
Seniority Level: Mid‐Senior level
Employment Type: Full‐time
Job Function & Industries: Information Technology; Commercial and Industrial Machinery Maintenance
Admin Team Leader in Newbury employer: WASHCO
Contact Detail:
WASHCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Team Leader in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WASHCO. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think about your past experiences and how they align with the role of Admin Team Leader. We want you to shine!
✨Tip Number 3
Show off your personality! WASHCO is looking for someone who fits their culture. Be yourself during the interview and let your passion for customer service and teamwork come through. Remember, they value honesty and accountability!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Admin Team Leader in Newbury
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight how your experience aligns with the role of Admin Team Leader. Use specific examples that showcase your leadership skills and customer service expertise.
Showcase Your Values: WASHCO values honesty, respectfulness, loyalty, and accountability. When writing your application, weave these values into your narrative. Show us how you embody these traits in your professional life!
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and fluff; instead, focus on what makes you the perfect fit for the role. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WASHCO
✨Know the Company Inside Out
Before your interview, take some time to research WASHCO. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Admin Team Leader, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Be ready to discuss how you can foster a positive team culture.
✨Prepare for Customer Scenarios
Expect questions about handling customer escalations and providing exceptional service. Think of specific situations where you turned a negative experience into a positive one. This will highlight your problem-solving skills and customer-centric approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the company.
