Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT infrastructure strategy and support across all Wasabi sites.
- Company: Join Wasabi, a thriving sushi brand with 41 branches in the UK and New York.
- Benefits: Enjoy hybrid working, free food, discounts, and a supportive work environment.
- Why this job: Be part of an innovative team driving growth and technology in a fast-paced industry.
- Qualifications: Extensive IT service management experience, ideally in retail or hospitality.
- Other info: Opportunity to develop skills in a growing company with a vibrant culture.
The predicted salary is between 48000 - 72000 £ per year.
Founded in 2003 by Dong Hyun Kim, his mission was simple, to make fresh and flavoursome sushi and bento available to everyone. Almost 20 years later Wasabi have 41 successful branches across London, other UK major cities and New York. The journey continued in 2019 with the launch of Wasabi Home Bento exclusively into Sainsbury's. After several years of great success there, the grocery business expanded launching into Tesco in September 2022. Wasabi has now firmly established itself as the No2 chilled ready meal brand and a driver of significant market growth.
As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for an IT Infrastructure and Services Manager to join our IT Team based in Park Royal.
The Role
- Lead the IT infrastructure strategy and IT service provision across all Wasabi sites, ensuring system stability and optimisation.
- Head up a team providing internal IT Support and take ownership of the Helpdesk function and key infrastructure improvement programs.
- Accountable for keeping Wasabi's IT solutions secure, functional and appropriate to their business use.
- Work with external suppliers to find hardware & software solutions, providing options and business cases to the IT Director and Leadership team as required.
- Drive the performance of those suppliers.
- Provide significant input into the IT strategy and overall Wasabi development plans.
- Articulate and recommend courses of action that will materially impact the success of the company.
- Work with the organisation's leadership and IT professionals throughout IT programs and projects.
Key Responsibilities
- Develop, recommend and implement IT infrastructure solutions to the Wasabi Leadership Team.
- Inform stakeholders about any issues with the current and proposed technical solutions.
- Provide updates to stakeholders on improvements progress, costs and budgets.
- Have significant input into business change, implementation, and expansion plans.
- Manage key suppliers providing services to the IT infrastructure.
- Periodically meet with business areas to determine future IT infrastructure requirements.
- Act as the technical lead in IT infrastructure projects and programs.
- Provide specialist advice, management and delivery where required.
- Research current and emerging technologies, propose value add improvements.
- Propose how IT can support growth plans and correct business problems.
- Ensure Wasabi IT incorporates appropriate security standards in all IT infrastructure.
- Provide day-to-day support and resolution of all IT technical infrastructure issues.
- Propose solutions and growth plans for the IT infrastructure with associated costs to support ongoing and future business needs.
- Produce periodic SLA performance statistics for the IT infrastructure systems and support team.
- Work with the IT Director on various aspects of IT Management, including cost control & budget management, supplier selection and performance, product selection & cost, monthly financial reviews of the IT P&L, managing the IT Support team, and ensuring a high level of IT service to the business.
- Identify the need, propose and organise training where necessary.
- Proactively liaise with peers from all other business areas on IT infrastructure and any other relevant business-related project requiring input from the IT Infrastructure Manager.
- Provide guidance and feedback across Wasabi and the IT team.
- Provide supervision and guidance to the IT team.
Our Requirements
- Extensive experience in IT Service Management / Infrastructure Support in a multi-site environment ideally in retail, hospitality or leisure.
- Excellent technical and hands-on experience.
- Excellent EPOS solutions & support management (hardware & software).
- Experience of leading an IT Support function, IT Solutions across a variety of sites and functions, working in a fast-paced entrepreneurial business, working in cross-functional groups/projects to deliver business-related projects, and leading IT Improvement Programs.
- Problem solving skills.
- Customer focused.
- Excellent oral & written presentation skills.
Beneficial Experience
- Bachelor's degree in information technology or computer science.
- Hands-on experience gained in a retail hospitality environment.
- Understanding of coding languages.
- Experience with providers for ERP (especially MS Dynamics), ePOS (especially LS Retail), Reporting, Business Intelligence solutions (Especially Jet Enterprise & PowerBI), Multi-channel solutions, Warehousing, Purchasing, Distribution (Supply chain), Inventory management and costing, Food production, Finance operations, and Branch operations.
In Return We Provide:
- A great working environment.
- Pension scheme.
- Target Bonus.
- Refer A Friend Scheme.
- Free Sushi or hot food (vegan options available).
- 50% discount in our Branches.
- Employee Assistant Programme.
- Hybrid working model.
- Long Service Awards.
- Life Assurance.
- Free on-site parking.
- A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox.
- The opportunity to develop your skills within a growing company.
Our people make us who we are. If you're looking for an exciting challenge and this sounds like the job for you, please apply today as we can't wait to hear from you.
IT Infrastructure and Services Manager employer: Wasabi Sushi & Bento
Contact Detail:
Wasabi Sushi & Bento Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure and Services Manager
✨Tip Number 1
Familiarise yourself with Wasabi's IT infrastructure and services. Understanding their current systems and any recent changes will help you speak knowledgeably during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the retail and hospitality IT sectors. Engaging with others in similar roles can provide insights into industry trends and challenges, which you can discuss in your interview to show your proactive approach.
✨Tip Number 3
Prepare to discuss specific IT improvement programs you've led in the past. Highlighting your experience with multi-site environments and how you've successfully managed IT solutions will set you apart from other candidates.
✨Tip Number 4
Stay updated on emerging technologies relevant to the food and retail industries. Being able to suggest innovative IT solutions that align with Wasabi's growth plans will demonstrate your forward-thinking mindset and commitment to the company's success.
We think you need these skills to ace IT Infrastructure and Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and infrastructure support, especially in multi-site environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Wasabi and the IT Infrastructure and Services Manager role. Discuss how your skills and experiences align with their needs, particularly in leading IT support functions and managing suppliers.
Showcase Problem-Solving Skills: Provide specific examples in your application that illustrate your problem-solving abilities. Highlight situations where you successfully resolved IT issues or improved infrastructure performance.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to articulate technical concepts clearly. Mention any experience working with stakeholders or leading cross-functional projects.
How to prepare for a job interview at Wasabi Sushi & Bento
✨Understand the Company Culture
Before your interview, take some time to research Wasabi's culture and values. Familiarise yourself with their mission of providing fresh and flavoursome sushi and bento. This will help you align your answers with what they value in their employees.
✨Showcase Your Technical Expertise
As an IT Infrastructure and Services Manager, you'll need to demonstrate your extensive knowledge in IT service management and infrastructure support. Be prepared to discuss specific technologies you've worked with, especially in a multi-site environment, and how you've successfully led IT improvement programmes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage IT solutions across various sites. Prepare examples from your past experiences where you successfully resolved technical issues or improved IT services, highlighting your customer-focused approach.
✨Communicate Clearly and Confidently
Excellent oral and written presentation skills are crucial for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex IT concepts. This will show your potential employer that you can effectively communicate with both technical and non-technical stakeholders.
