People Advisor - Restaurants in London

As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a People Advisor – Restaurants to join our People Team based in Park Royal.

The People Advisor – Restaurants is the first point of contact for employees and managers across our restaurant teams, providing confident, policy‐grounded guidance on a wide range of people matters. The incumbent takes ownership of core people administration processes for the restaurants they support, ensuring employee lifecycle documentation is accurate and updated in a timely manner. Reporting to the Senior People Business Partner – Restaurants, the People Advisor – Restaurants builds trusted relationships with managers and employees across our restaurant business, helping them navigate people processes with confidence. This role champions our Wasabi PART behaviours and serves as a role model for our culture, playing a critical role in delivering a high‐quality employee experience.

Key Responsibilities

• Service Delivery & First‐Line Advisory
  • Act as the first point of contact for all people queries, either directly or via the People inbox, providing a responsive, high‐quality service to employees and managers.
  • Deliver clear, timely, and policy‐accurate advice on people matters including absence, wellbeing, performance management, benefits, and employee relations procedures.
  • Ensure visa renewals are actioned through to completion in a timely manner, liaising with managers at relevant points in the process.
  • Act on cyclical reports and monthly people dashboards ensuring employee and manager compliance (e.g., holiday balances outstanding, working hours, absence management).
  • Guide managers in making informed, fair, and consistent people decisions, helping them navigate processes with confidence.
  • Promote consistent application of policies across the organisation, escalating complex or sensitive matters to the Senior People Business Partner – Restaurants when required.
• Employee Relations
  • Manage all employee relations activity, maintaining accurate and up‐to‐date case records throughout.
  • Prioritise and manage multiple cases simultaneously, proactively following up on in‐progress cases to ensure timely and appropriate resolution.
  • Support organisational change processes such as restructure, restaurant relocations or closures, assisting with documentation, communications, and employee guidance.
  • Provide insights on casework and common themes to the broader People team to address consistent needs for information.
  • Support managers actively and on site when necessary, particularly where policies or guidance may not be clear.
• People Administration & Data
  • Maintain accurate and up‐to‐date employee records, ensuring compliance with legislation and internal data standards.
  • Own and deliver employee lifecycle administration including onboarding, contract variations, job changes, leaver documentation and weekly induction sessions.
  • Prepare and issue people documentation such as offer letters, contract amendments and other employee communications in a timely and accurate manner.
  • Contribute to routine reports where necessary to support People and Operations and provide data to colleagues and stakeholders.
• Reward and Benefits Support
  • Respond to employee reward and benefits queries, helping them understand their benefit entitlements.
  • Guide new starters through benefits enrolment and ensure all required payroll documentation is collected as part of onboarding.
  • Support the processing of payroll and benefits changes by supplying timely documentation to the Payroll team and following up where necessary.
  • Investigate and resolve payroll or benefit discrepancies in partnership with the Payroll team.
• Manager Capability & People Projects
  • Contribute to the creation and delivery of manager toolkits, guidance materials and resources that build people management capability across the organisation.
  • Support Senior People Business Partner – Restaurants and team colleagues with the delivery of cyclical people activities such as performance review cycles, development initiatives and onboarding events.
  • Contribute to policy and 'How to' guide updates, ensuring documentation remains clear, accessible, legally compliant and aligned with team culture.
  • Provide policy and process advice and guidance to managers to educate and upskill them.
• Continuous Improvement
  • Identify recurring trends in employee queries and case types, recommending process improvements that reduce friction and improve service quality.
  • Support system enhancements and issue resolutions, helping optimise functionality and improve the day‐to‐day employee experience.
  • Assist with data quality checks, system audits and broader compliance activities to ensure consistency and accuracy across people records.
  • Contribute ideas and insights that support the wider People strategy and remove operational blockers.

Our Requirements

• Educated to A level or equivalent, preferably CIPD qualified.
• Experience in an HR Advisor or similar role, ideally in a fast‐paced hospitality or retail environment.
• Good grounding in HR principles and legislation and comfortable interpreting policy into advice and practice.
• Proactive with a hands‐on approach.
• Solution focused and looks for ways to make things happen.
• Excellent organisational skills with a keen eye for detail.
• Personable and engaging, able to build strong relationships with employees and managers alike.
• Enjoys working as part of a team and happy to cover for their counterparts when required.
• Strong Microsoft Excel, Word and Powerpoint skills.
• Genuine interest in people engagement and promoting great working environments.

Benefits

• A great working environment.
• Refer a Friend Scheme.
• Free sushi or hot food (vegan options available).
• 50% discount in our branches.
• Employee Assistant Programme.
• Help@Hand (a service providing health and wellbeing support).
• Long Service Awards.
• Wagestream – a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings.
• Life Assurance.
• Electric Vehicle Scheme through Octopus.
• Cycle To Work.
• Free on‐site parking.
• A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox.
• The opportunity to develop your skills within a growing company.

If you're looking for an exciting challenge and this sounds like the job for you, please apply today as we can't wait to hear from you.