At a Glance
- Tasks: Lead and motivate a dynamic team to deliver exceptional customer service and food quality.
- Company: Join Wasabi, a passionate and innovative food experience company.
- Benefits: Enjoy free meals, discounts, bonuses, and a supportive work environment.
- Other info: Flexible hours, growth opportunities, and a fun workplace culture.
- Why this job: Be part of an exciting team and develop your career in hospitality.
- Qualifications: Experience in hospitality, excellent communication, and coaching skills required.
The predicted salary is between 25920 - 31680 £ per year.
About us We're Wasabi. We are Passionate, we are Adaptable, we are Responsible and we are a Team! We're all about fresh and authentic, constantly working together to create a new, dynamic food experience. Our passion for food and art inspires us to continuously create new dishes to delight our customers. Join us and you'll have the opportunity to be a part of a fantastic team where you can learn new skills and develop an exciting career.
You will play a pivotal role ensuring our teams deliver amazing customer service that wow's every time. You will also ensure our teams deliver hot food that is prepared, packaged and displayed to the highest possible standards, whilst complying with all quality checks and food safety control measures. You will support the management team in ensuring the smooth running of branch operations and deputise in their absence. This is the chance to be a part of something innovative, inspirational and exciting!
Key Responsibilities:
- Support the Branch Manager in leading, motivating and developing the team to deliver excellent operational performance and customer service.
- Assist in managing day-to-day branch operations, ensuring sales, labour, productivity and cost targets are achieved.
- Take responsibility for the smooth running of shifts, including team deployment, shift planning and effective communication between kitchen and front-of-house teams.
- Support stock management, ordering, food cost control and waste reduction.
- Maintain high standards of food quality, portion control, service and presentation.
- Lead by example on the shop floor, ensuring fast, friendly service and an excellent customer experience.
- Support recruitment, onboarding, training and ongoing development of team members.
- Coach and motivate the team, monitor performance and support appraisals and performance reviews.
- Ensure daily briefings take place and keep team communications clear and effective.
- Handle customer feedback and complaints, resolving issues promptly and professionally.
- Ensure compliance with food safety, health and safety, security and company procedures.
- Complete operational administration, reports and system updates accurately and on time.
- Support the Branch Manager with business improvement initiatives and the delivery of company standards.
Our Requirements:
- Previous experience working in a similar role in hospitality/retail sector.
- Excellent coaching and communication skills.
- Able to work flexibly according to the needs of the business.
- Have a ‘can do’ positive attitude.
- Excellent eye for detail.
- Approachable with excellent people skills.
- Able to inspire others using own passion for service & quality.
- Planning and organisational skills.
- Excellent time management skills.
In return we provide:
- A great working environment.
- Mystery Shopper Bonus.
- Pension scheme.
- Refer A Friend Scheme.
- Free meals on shift.
- 50% discount in our Restaurants.
- Additional Leave after 2 years.
- Employee Assistant Programme Stream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings.
- A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox.
- Online GP service via Perkbox.
- Long Service Awards.
- Life Assurance.
- The opportunity to develop your skills within a growing company.
Assistant Branch Manager in Leeds employer: Wasabi Sushi and Bento
Wasabi Sushi and Bento is an exceptional employer that fosters a dynamic work culture in Park Royal, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, a commitment to sustainability, and the chance to make a meaningful impact on the company's expansion while working with a passionate team dedicated to excellence in finance.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wasabi Sushi and Bento. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wasabi Sushi and Bento
Don't be shy about reaching out to Wasabi Sushi and Bento directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Branch Manager in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wasabi Sushi and Bento and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wasabi Sushi and Bento
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
