Floor Team Member in Manchester

Manchester Full-Time On-site

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At Wasabi, we lovingly create and serve delicious Asian food to a busy nation, and everyone who works here is dedicated to this single purpose. Quality and authenticity are the basis for our sushi, our flavourful bento dishes and our ready meals.

Whether you are joining the team in our Restaurants, our dedicated Production facility or in one of the support teams, working here means becoming part of the Wasabi family. Our Wasabi Behaviours guide us in the way we interact with our customers, our suppliers and each other.

We are Passionate

We are Adaptable

We are Responsible

We are a Team

Our state‑of‑the‑art factory is located in Park Royal, a 10-minute walk from Park Royal tube and 15 minutes from Hangar Lane.

We produce over 80,000 ready meals a day here along with a huge number of sauces and hot food for our restaurants. With an operation of this scale, teamwork is everything!

The opportunities in our factory range from Production Operative roles, working on the line preparing our ready meals or packing them to be sent to the supermarkets, to working in the Dispatch Team. Or you could work in the Quality Assurance, Hygiene or Engineering team. No matter where you work in the factory, you will always see an unwavering dedication to quality and food safety.

We have a number of restaurants in London, 6 in major cities across the UK and 4 in New York, with ambitious plans to grow our restaurant business over the next five years.

Our Kitchen teams lovingly prepare sushi every day – some working the early shift to cook, cool and prepare our famous sushi rice. Most of the kitchen team have finished their shift by lunchtime.

The front of house team members then take over, preparing the restaurant for service and then making sure the millions of customers visiting us each year have an excellent experience.

Our support teams are there to make sure the restaurant and factory teams can focus on our customers. Whether you’re working in Marketing, Grocery, Finance, Property, IT, People or Operations, you will experience what it’s like to be a PART of the Wasabi family.

Our Support Centre is in Park Royal, with the offices being a 10-minute walk from Park Royal tube and 15 minutes from Hanger Lane.

We are committed to being a fair pay employer at Wasabi and regularly review benchmark pay data to support this.

Our benefits include access to free food at work, discounts for 100s of retailers through Perkbox, a company pension scheme and Stream, which supports financial planning and access to earnings between pay days.

Those who join the Wasabi family tend to stay, with 84% of our workforce having over 1 year’s service.

Check out what our employees are saying about working for Wasabi on Glassdoor

“Wasabi is an exciting, fast-growing business with a culture that genuinely sets it apart. The people are supportive, collaborative and passionate about what they do, creating an environment where individuals can thrive. Talent is recognised and rewarded. Strong performance is noticed, and opportunities for progression are available to those who deliver and make an impact. There is a real commitment to investing in people development, providing the support, trust and opportunities needed for individuals to grow their careers. The pace is fast and the business is ambitious, which makes it an exciting place to work. It's a company where people can make a difference, develop professionally and be part of a growth journey. Outstanding culture and people Talent is recognised and rewarded Strong investment in people development Exciting, ambitious and growing business Opportunity to make a real impact.” - Support Centre Employee

We’re Wasabi. We are Passionate, we are Adaptable, we are Responsible and we are a Team

We’re all about fresh and authentic, constantly working together to create a new, dynamic food experience. Our passion for food and art inspires us to constantly create new dishes to delight our customers. Join us and you'll have the opportunity to be a part of a fantastic team where you can learn new skills and develop an exciting career.

About you

We are looking for a Team Member to join our Restaurant. You will play a pivotal role by ensuring our customers receive amazing customer service that wows every time. You will ensure our hot food is prepared, packaged and displayed to the highest possible standards, whilst complying with all quality checks and food safety control measures.

This is the chance to be a part of something innovative, inspirational and exciting!

You’re someone who is passionate about food and customer service. You thrive in a place where no two days are the same and want to work somewhere where you can feel like you’re part of the family. No previous experience required as we provide full training.

Key Responsabilities:

To deliver amazing customer service at all times to our customers following the Wasabi Standards.
Dealing with customers in an efficient, professional and friendly manner at all times
Providing customers with relevant information on products and any other requests
Ensuring speedy service with a friendly attitude and managing queues effectively
To ensure that customers are served properly, fairly and in a timely manner following the wasabi steps of service.
To ensure that you are representing the company and yourself in a professional manner
Receiving goods and deliveries and ensuring they are placed in the relevant areas
Maintaining cleanliness and organisation of the floor
Keeping constantly up to date with menu changes and any promotions in the company
To process customer’s orders on the till following the financial cash handling guidelines
To ensure all products are available and displayed following the Wasabi Brand standards guidelines
Assisting with stock control checks when required by management
To maintain good relationships with all of the shop’s team.
Supporting the Kitchen when necessary
To work together to ensure the shop and kitchen is at is best standards
Taking responsibility for your own personal development at work and striving to be the best in what you do; taking pride in your work
Maintaining punctuality and an exemplary attendance record
Carrying out all food hygiene and health & safety practices in line with company procedures and regulations
Wearing the appropriate uniform and/or PPE supplied by the company in line with company policies
Adhering to all statutory company policies and procedures
Ensuring that you are fully aware of and adhering to the health and safety regulations concerning your employment and promoting a safe environment for yourself, your colleagues and customers
Reporting any maintenance issues immediately to the relevant manager/s
To ensure all cleaning tasks are completed following all Health & Food Safety standards
To ensure food is restocked following first in first out procedures
To report to the manager any items that have expired or are about to expire and record them on the till.
To setup the hot food area following the wasabi standards guideline
To heat up hot food items following all Health & food safety standards and wasabi brand standards guidelines.
To label all hot food displayed correctly following all wasabi brand standards and Health & Food safety guidelines

Our Requirements:

The right candidate will demonstrate our core behaviors
Is passionate about Wasabi and has visited our Branches
Has previous experience as a Team Member
Well groomed
Must be flexible to work suitable shift patterns
Shows initiative and willingness to learn
Is a Team Player
A great working environment
Mystery Shopper Bonus
Refer A Friend Scheme
Free meals on shift
50% discount in our Restaurants
Additional Leave after 2 years
Employee Assistant Programme
Stream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings
A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox
Long Service Awards
Life Assurance and
The opportunity to develop your skills within a growing company.

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