At a Glance
- Tasks: Transform customer insights into actionable strategies for our restaurants and grocery business.
- Company: Join Wasabi, a leading Asian food brand with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Exciting career progression in a dynamic and expanding company.
- Why this job: Be at the forefront of innovation in a rapidly growing food brand.
- Qualifications: Experience in customer insights and a passion for food trends.
The predicted salary is between 45000 - 55000 £ per year.
Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation.
Wasabi now has 42 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Ben to the grocery channel , launch ing exclusively in Sainsbury's .
Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024.
Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand.
Wasabi proudly stands as the No. 2 chilled ready-meal brand in the market , consistently attracting new customers to the category through an innovative East Asian range.
Wasabi's menu is celebrated for its unique character, exceptional freshness, and bold flavours.
Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite.
We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion.
As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Customer Insights Manager to join our Team based in Park Royal.
The
Role: The incumbent will be accountable for developing and embedding a best-in-class customer and consumer insight capability across Wasabi's restaurant and grocery businesses.
The role will translate customer behaviour, commercial performance, consumer trends, customer feedback and market data into clear, actionable insight that informs key commercial decisions, including product development, menu strategy, pricing, marketing investment and retail range optimisation.
This role sits within the Commercial
Customer Insights Manager employer: WASABI CO. LTD
Wasabi is an excellent employer that fosters a vibrant and inclusive work culture, where employees are encouraged to grow and develop their skills in the fast-paced food industry. With opportunities for career advancement and a commitment to employee well-being, working at Wasabi not only offers a chance to be part of a dynamic team but also to contribute to a brand that values quality and innovation in Asian cuisine across London and beyond.
