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- Tasks: Provide a professional response to calls and resolve queries for Warwickshire Police.
- Company: Join the dedicated team at Warwickshire Police, serving the community.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs or equivalent, customer service experience, and IT skills.
- Other info: Uniform required; exposure to challenging situations.
The predicted salary is between 24747 - 27600 £ per year.
Apply for the Triage Operator role at Warwickshire Police.
Employment type: Full Time (Permanent)
Salary: £24,747.00 per annum.
Job Purpose: To provide a professional response to calls received into Warwickshire Police.
Main Responsibilities:
- Provide a high‑quality telephone call handling service to the public in accordance with guidance and training provided, and meet performance targets set by the organisation.
- Resolve calls, providing information and/or sign‑posting to the relevant department or agency.
- Work cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
- Use force technology in line with the triage function to transfer calls appropriately.
Special Conditions:
- Required to wear a uniform.
- Exposure to disturbing/unpleasant images or tasks.
Person Specification:
Knowledge: A general education to GCSE standard (grades A–C) or equivalent.
Experience:
- Experience of using Windows‑based IT systems.
- Some experience of working in a customer services environment.
- Proven ability to maintain a professional service to customers when under pressure.
Key Skills: The ability to gather information using appropriate questioning techniques.
Seniority level: Entry level
Job function: Management and Manufacturing
Triage Operator in Warwick employer: Warwickshire Police
Contact Detail:
Warwickshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Operator in Warwick
✨Tip Number 1
First things first, make sure you know the ins and outs of the Triage Operator role. Brush up on your call handling skills and be ready to demonstrate how you can provide a top-notch service under pressure. We want to see that you can keep your cool and resolve calls effectively!
✨Tip Number 2
Practice your questioning techniques! Being able to gather information quickly and accurately is key in this role. We suggest doing some mock calls with friends or family to get comfortable with asking the right questions and responding appropriately.
✨Tip Number 3
Don’t forget to showcase your teamwork skills! The Triage Operator role involves working closely with others, so be prepared to share examples of how you've contributed positively in team settings. We love to see candidates who can collaborate and support their colleagues.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to jump into the action and make a difference at Warwickshire Police.
We think you need these skills to ace Triage Operator in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can provide that high-quality telephone call handling service we’re after!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Triage Operator role and how your background aligns with our needs. Keep it professional but let your personality show through.
Showcase Your IT Skills: Since you'll be using Windows-based IT systems, mention any relevant experience you have. We love tech-savvy candidates who can adapt quickly to our systems!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Warwickshire Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Triage Operator role. Familiarise yourself with the responsibilities, especially around call handling and using technology. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a Triage Operator, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the pressure of handling calls while maintaining composure.
✨Showcase Your Customer Service Experience
Highlight any previous experience in customer service during your interview. Be ready to share specific examples of how you've handled difficult situations or resolved issues under pressure. This will demonstrate your ability to maintain a professional service, which is crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or performance targets. This shows that you're not only interested in the job but also keen on contributing positively to the organisation's objectives.
