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- Tasks: Handle emergency calls and provide accurate information under pressure.
- Company: Public service provider in Warwick with a commitment to community support.
- Benefits: Full-time, permanent position with a salary of £24,747 and uniform provided.
- Why this job: Make a real difference by helping people in urgent situations.
- Qualifications: GCSE-level education and customer service experience required.
- Other info: Join a supportive team and develop your communication skills.
The predicted salary is between 24747 - 24747 £ per year.
A public service provider in Warwick is seeking a Triage Operator to handle telephone calls professionally and efficiently. The role requires GCSE-level education and experience in customer service, particularly under pressure.
Responsibilities involve providing accurate information and directing calls appropriately. Candidates must demonstrate strong communication skills and the ability to work within a team.
The position is full-time, permanent with a salary of £24,747. Uniform is required, and candidates may encounter distressing situations.
Emergency Call Triage Specialist in Warwick employer: Warwickshire Police
Contact Detail:
Warwickshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Triage Specialist in Warwick
✨Tip Number 1
Practice your communication skills! Since the role involves handling calls under pressure, we suggest you role-play with a friend or family member. This will help you get comfortable with responding to various scenarios and improve your confidence.
✨Tip Number 2
Research the company! Knowing about the public service provider in Warwick can give you an edge during interviews. We recommend checking their website and social media to understand their values and recent initiatives.
✨Tip Number 3
Prepare for distressing situations! As an Emergency Call Triage Specialist, you might face tough calls. We suggest thinking through how you'd handle these scenarios calmly and professionally, so you're ready when it counts.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're serious about the position and helps us keep track of your application more efficiently.
We think you need these skills to ace Emergency Call Triage Specialist in Warwick
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in high-pressure situations. We want to see how you've handled tough calls and provided accurate information in the past!
Keep It Professional: Since you'll be dealing with sensitive situations, it's crucial to maintain a professional tone throughout your application. Use clear and concise language to demonstrate your strong communication skills.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Triage Operator role. We love seeing candidates who take the time to connect their experiences to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Warwickshire Police
✨Know Your Stuff
Make sure you understand the role of an Emergency Call Triage Specialist. Brush up on your customer service skills and be ready to discuss how you've handled pressure in the past. Think of specific examples that showcase your ability to provide accurate information and direct calls effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to communication skills and teamwork. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Stay Calm Under Pressure
Since the role involves handling distressing situations, prepare yourself mentally for this aspect. Think about how you would respond to challenging calls and be ready to share your strategies for staying calm and collected while providing support.
✨Dress the Part
Even though it’s a phone-based role, first impressions matter! Dress smartly for the interview to show that you take the opportunity seriously. It also helps to get you into the right mindset for professionalism.
