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- Tasks: Assess and manage crime records, ensuring data quality and compliance with standards.
- Company: Join a dedicated team in a vital role within the investigation management unit.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in public safety while developing valuable skills.
- Qualifications: 5 A-C grade GCSEs including English; customer service experience preferred.
- Other info: Shift work required; exposure to sensitive material may occur.
The predicted salary is between 27204 - 29859 £ per year.
Permanent Full Time position in Warwick, Grade C (£27,204.00 - 29,859.00). Those on the redeployment register will be given prior consideration.
The main purpose of the role is to assess crime records and incidents to ensure the quality of recording and linking of data for crimes and incidents is maintained at all times to check against accounting rules.
Main Responsibilities:
- To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards.
- To quality assure crime/incident inputs to meet the ‘Right First Time’ ethos.
- To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records).
- To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed.
- To provide administrative support including taking telephone calls and liaising with other departments/teams.
- To support front line staff upon request regarding Crime/Incident Policy for recording.
- To ensure Customer Service Standards are applied to the victims of crime in accordance with Victims Charter.
- To mentor and support other members of the team as required.
- Accurately update, retrieve and interrogate all IT systems.
- To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
Special Conditions:
- Shift working including unsociable hours, weekends and public holidays.
- The duties of this role will involve exposure to disturbing / unpleasant images or tasks.
- The Post holder will be required to wear the uniform provided.
Person Specification:
- Knowledge: 5 A-C grade GCSE’s (or equivalent) including English Language.
- Experience: Experience in working as part of a team managing a high and diverse workload in a customer service environment.
- Key Skills: Good data input skills and interrogation; Competent in the use of IT, including Microsoft packages; Proven customer service skills; Proven ability to communicate both orally and in written form with a wide range of people; Proven ability to gather and collate information using questioning techniques and create and maintain accurate records.
- Desirable: An understanding of the principles of crime investigation; Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules.
IMU (Investigation Management Unit) Operator - Full Time in Milton Keynes employer: Warwickshire Police
Contact Detail:
Warwickshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IMU (Investigation Management Unit) Operator - Full Time in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. We want you to shine when discussing how you can contribute to the IMU team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in customer service and data management, as these are key for the IMU Operator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IMU (Investigation Management Unit) Operator - Full Time in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IMU Operator role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your experience relates to the responsibilities of the role. If you've worked in a customer service environment or have data input skills, make those stand out!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you want to join us at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently.
How to prepare for a job interview at Warwickshire Police
✨Know Your Stuff
Make sure you brush up on the National Crime Recording Standards and the principles of crime investigation. Being able to discuss these topics confidently will show that you're serious about the role and understand its importance.
✨Showcase Your Customer Service Skills
Since this role involves liaising with victims and other departments, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or supported team members.
✨Demonstrate Your Data Skills
As an IMU Operator, you'll need strong data input and interrogation skills. Be ready to talk about your experience with IT systems and any relevant software, especially Microsoft packages. If you have examples of how you've maintained accurate records, share those!
✨Prepare for the Unexpected
This job may involve dealing with disturbing content, so it's important to show that you're mentally prepared for this aspect. Think about how you would handle sensitive situations and communicate your approach during the interview.