Microsoft 365 Modern Workplace Specialist - Full Time

The main purpose of the role as the M365 SME, you will be responsible for managing and maintaining M365 Modern Workplace, providing technical expertise and support to internal stakeholders and managing the organisations Email, SharePoint, Viva Engage, Teams, Azure Active Directory, and other Office 365 related cloud-based services.

Must hold or be able to successfully achieve and maintain NPPV3 with SC.

Main Responsibilities:

• Office 365 Compliance Features: Implement and manage compliance features such as data loss prevention (DLP), eDiscovery, and retention policies. Ensure compliance with legal and regulatory standards.
• SharePoint Online Administration: Administer SharePoint Online, including site creation, configuration, and management. Facilitate collaboration and document management across the organisation.
• Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams. Configure policies and integrate Teams with other Office 365 services for enhanced internal communication and collaboration.
• Monitoring and Troubleshooting: Monitor and troubleshoot Office 365 services and connectivity issues. Utilize tools like the Microsoft 365 admin centre and PowerShell scripts to ensure optimal performance and user satisfaction.
• Problem Identification and Resolution: Analyse and diagnose issues to identify root causes, implementing appropriate solutions or escalating to higher-tier support when necessary. Provide comprehensive technical support to end-users, assisting with software and hardware issues, account management, access rights, and system configurations.
• Documentation: Maintain accurate and up-to-date documentation of incidents, requests, resolutions, and procedures in the IT service management system (ITSM).
• ITIL Adherence: Apply ITIL best practices and processes, including Incident Management, Problem Management, Change Management, and Service Level Management, to ensure efficient and standardized service delivery.
• Continuous Improvement: Contribute to process improvement initiatives by identifying recurring issues, proposing solutions, and actively participating in knowledge sharing and training sessions.
• Customer Service: Demonstrate excellent interpersonal skills and a customer-centric approach, ensuring a positive user experience and high levels of satisfaction.
• Technical Expertise: Stay current with industry trends, emerging technologies, and best practices to enhance technical skills and knowledge.

Knowledge:

• Knowledge of the following Microsoft Products: Exchange Online / Outlook, SharePoint Online, Viva Engage, Power Platform, Teams, OneDrive for Business, Azure Active Directory / Entra ID.
• Microsoft role-based certification – Associate, and relevant product certifications.
• Capable of supporting Power Platform tools such as PowerApps, Power Automate and Power BI.
• Ability to understand and apply security principles.
• Knowledge of ITIL Standards & Processes along with how to apply them.
• To be educated to degree level and/or holder of relevant professional certification (e.g ITIL, TOGAF/COBIT, Prince2, or an equivalent framework).

Experience:

• Previous experience in System Administrator/Analyst or Application Support roles.
• Minimum 3 years' experience with Microsoft M365 / O365.
• Preference for those that have worked with a user base of 2000 Users and experience of working with an MSP.
• Experience with specific technology specialisms within the Microsoft stack.
• Experience in dealing with demanding customer interaction and leading business and technical discussions with internal and external stakeholders.

Key Skills:

• Strong problem-solving skills with ability to gather and assimilate information.
• Demonstrate a high level of communication, negotiation and influencing skills.
• Ability to think ahead and anticipate/mitigate risks and find suitable solutions to issues.
• Demonstrate ability to communicate with key stakeholders and suppliers with the flexibility to adjust approach and style accordingly.
• Excellent people skills built on a combination of great listening, empathy and insight.
• Ability to positively guide others and influence change within organisations.
• Confident in the ability to be professional and influential on key issues within portfolio area.
• Understands complex business problems and commercial frameworks and how to apply a logical, systematic approach to arrive at an appropriate solution.
• Good communicator able to reduce complex ideas to simple terms and express these to both a non-technical and technical audience.
• Strong customer service focus and attention to detail.
• High quality documentation skills.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Compressed Hours.