Digital Services Systems Administrator

Digital Services Systems Administrator

Leek Wootton

Permanent

Full Time

Salary (£32,247.00 – £37,692.00)

The closing date for this post is 12 noon on 16th September 2025

Those currently eligible on the redeployment register will be given prior consideration.

The main purpose of the role is to provide technical support and expert knowledge to the force for multiple policing systems to include, but not exclusive to, Athena, PND, PNC, LEDS, Evidence/com, including highly confidential covert systems. To provide management of user access to systems via Active Directory and Sailpoint IdentityNow. Analyse, diagnose and implement resolutions for reported issues. To ensure all relevant Policing Systems are configured, maintained and developed effectively to meet the continually.

Main Responsibilities:

Provide a resilient and comprehensive system administration & analytical service to the Force for all relevant IT systems including highly sensitive operational systems, ensuring tickets are closed to OLA’s & SLA’s. Ensure compliance with legislation, guidance & policy

To be adaptable and understand the requirements of working across systems, engaging with internal and external stakeholders who require guidance and technical expertise

To provide excellent customer service to all system users, display a detailed understanding, of their support requirements at all times and take ownership of customer issues from initial contact to resolution, provide customer updates as appropriate

To provide a professional and efficient collaboration between users and technical specialists/service providers for all requests that cannot be directly resolved, ensuring that priority escalation procedures are applied effectively

Provide consultancy for internal developers on the access requirements for RPA processes

Understand and interpret business requirements to provide a consultancy service to third party suppliers. Interpret supplier documentation to provide meaningful detailed information for the business, designing and implementing change to system configuration where necessary to improve effectiveness and enhance the user experience

Manage the delivery of systems upgrades and patches from Suppliers, producing detailed test scripts for business users coordinating testing and final sign-off by

System Owners. Provide consultancy to suppliers on compliance of functionality with legislation and policy. Assist with the identification of training needs and course content

Establish, maintain and administer the security environment of the systems including the completion of changes to and monitoring usage of User Privilege, authorisations & passwords to prevent abuse of system data and facilities.

Form and maintain working relationships with stakeholders across the Force, identify collaboration opportunities and attend events including User Groups for best practice

Carry out bespoke system training for users around WKP environments

Ensuring technical environments are being kept up to date and synchronised

Ensure integrity, fairness and consideration of the needs of others are incorporated into the daily duties and relationships with colleagues

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Knowledge:

Educated to A Level or equivalent

Detailed working knowledge of IT systems within a large organisation

Understanding the importance of confidentiality and sensitive data

Highly developed IT skills including use of Microsoft applications to include Active Directory and Sailpoint IdentityNow Administration, with the ability to use computerised and web-based systems effectively*

Experience:

Relevant experience of working in a service and project managed environment.

Evidence of past employment that required attention to detail and the ability to prioritise tasks effectively and work to tight deadlines

Experience of working to policy, legislation and guidance

Experience in evaluating information and the ability to clearly explain complex issues.

Key Skills:

Proven Customer Service skills with Excellent verbal and written communication skills

Excellent interpersonal skills with the ability to empathise and manage diverse views from colleagues at all levels across the organisation and confidence in dealing with others

Innovative thinker with desire for continual improvement and natural ability and desire to problem solve

Excellent attention to detail

Strong organisational skills, ideally supported by experience of using a formal project management methodology.

The ability to build effective relationships with both internal and external stakeholders.

The confidence to communicate and adapt your style to various stakeholders

Special Conditions:

Travel throughout Warwickshire policing area.

Casual Car User

Flexible Working

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;

Remote Working