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- Tasks: Manage payroll operations and ensure accurate payments for colleagues and clients.
- Company: Warwickshire County Council, a supportive and inclusive workplace.
- Benefits: Generous pension scheme, lifestyle discounts, and health cash plan.
- Why this job: Join a team that values accuracy and supports your professional growth.
- Qualifications: Experience in payroll management and strong IT skills, especially in Excel.
- Other info: Agile working options and recognition through STAR Awards.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The Workforce Support Officer — Payroll is based in Warwick within the Payroll Team, part of Workforce Services. This role is essential to ensuring Warwickshire County Council’s payroll operations are conducted accurately and promptly, supporting both colleagues and clients. As part of the payroll team, you will utilise modern systems and collaborate with dedicated professionals, all working towards the shared goal of delivering correct payments the first time, every time.
About the Role
- Plan and execute payroll operations in accordance with established Service Level Agreements (SLAs), prioritising both quality and timeliness.
- Provide advanced system support across payroll, pensions, and employee benefits, including inputting, interrogating, and reporting on payroll data to ensure correct payments are processed.
- Maintain comprehensive process guidance, assist with internal and client audits, and promote data quality and housekeeping standards.
- Deliver training on payroll software to colleagues and clients and lead small-scale improvement projects to enhance service delivery.
- Resolve customer queries (using platforms such as iTrent, Five9, and Hornbill) with professionalism and confidentiality.
Key Requirements
- Demonstrated experience managing high-volume and complex payroll or financial records, with the ability to reconcile large datasets, quickly identify anomalies, and maintain accuracy at scale.
- Strong IT proficiency, especially in Excel, with the capability to independently interpret and analyse information to resolve issues.
- Exceptional organisational and prioritisation skills suited to a fast-paced environment, along with clear, confident communication and discretion.
- Desirable: CIPD Level 3 / CIPP qualification or relevant experience or currently working towards certification.
Benefits and Wellbeing
- Local Government Pension Scheme (LGPS) with Shared Cost Additional Voluntary Contributions (AVCs) to enhance your pension.
- Access to lifestyle discounts and savings through Vivup, Cycle to Work scheme, and various wellbeing resources.
- Participation in Citysave Credit Union for accessible saving and borrowing options, plus a car lease scheme through partner organizations.
- Health Cash Plan (BHSF) features a 24/7 GP helpline, and support from the Employee Assistance Programme (EAP).
- Discounted gym membership and access to Fitter Futures Warwickshire.
- Agile working guidance and enhanced family-friendly leave, including the option to purchase additional annual leave.
- Recognition through STAR Awards and long-service acknowledgment.
Additional Information
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
Closing date: 28th January 2026
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Payroll Officer- Workforce Services in Warwick employer: Warwickshire County Council
Contact Detail:
Warwickshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Officer- Workforce Services in Warwick
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Warwickshire County Council. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to payroll operations and data management. Think about specific examples from your past experience that demonstrate your skills in handling complex payroll tasks and resolving customer queries.
✨Tip Number 3
Show off your tech skills! Since this role requires strong IT proficiency, be ready to discuss your experience with payroll systems like iTrent or Excel. Maybe even bring along a few tips or tricks you've learned that could benefit the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Payroll Officer- Workforce Services in Warwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with payroll operations and data management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your IT Skills: Since strong IT proficiency is key for this role, especially in Excel, be sure to mention any specific software you’ve used. If you've tackled complex datasets or resolved issues using tech, let us know – we love a good tech story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your organisational skills and ability to communicate effectively. Remember, we appreciate clarity just as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Warwickshire County Council
✨Know Your Payroll Systems
Familiarise yourself with the payroll systems mentioned in the job description, like iTrent and Hornbill. Being able to discuss your experience with these systems or similar ones will show that you’re ready to hit the ground running.
✨Demonstrate Data Accuracy Skills
Prepare examples of how you've managed high-volume payroll data in the past. Be ready to explain how you identify anomalies and ensure accuracy, as this is crucial for the role. Use specific metrics or outcomes to highlight your success.
✨Showcase Your Communication Skills
Since you'll be resolving customer queries, practice articulating complex information clearly and confidently. Think of scenarios where you’ve had to explain payroll processes to colleagues or clients, and be prepared to share those experiences.
✨Emphasise Organisational Abilities
The role requires exceptional organisational skills, so come prepared with examples of how you prioritise tasks in a fast-paced environment. Discuss any tools or methods you use to stay organised and meet deadlines effectively.
