At a Glance
- Tasks: Lead the appeals process and improve travel assistance services for families.
- Company: Join Warwickshire County Council, a supportive and inclusive workplace.
- Benefits: Generous pension scheme, agile working, and ample annual leave.
- Other info: Collaborative team environment with opportunities for personal growth.
- Why this job: Make a real difference in the lives of children and families.
- Qualifications: A Level 4 qualification or relevant experience in transport or customer service.
The predicted salary is between 32812 - 40104 £ per year.
We have an exciting opportunity to join our friendly and supportive Home to School Transport Entitlement Team as a Customer Relations & Appeals Coordinator.
If you are passionate about delivering excellent customer service, resolving complex cases and making a positive difference for children, young people and families, we would love to hear from you.
About the Team The role forms part of the Transport Delivery service within the Home to School Transport Entitlement Team.
The team acts as the first point of contact for home to school travel assistance and works collaboratively with a wide range of internal and external stakeholders., As Customer Relations & Appeals Coordinator, you will lead the Home to School Transport appeals process and help ensure travel assistance applications are assessed fairly, consistently and in line with policy.
Working collaboratively across Transport Delivery, you will manage complaints and appeals, maintain clear procedures and use customer and stakeholder feedback to improve services.
This is an opportunity to make a meaningful difference for children, young people and families.
- A Level 4 qualification or equivalent relevant experience within a transport, education or customer service environment.
- A strong understanding of Home to School Travel Assistance legislation, eligibility and SEND, alongside safeguarding, confidentiality and data protection requirements.
- Proven ability to investigate complex cases, make sound decisions, maintain accurate records and produce clear written reports.
- Excellent communication and interpersonal skills, with the confidence to work collaboratively and sensitively with customers and stakeholders, The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers.
The Fluency Duty for this role is Required.
You must be able to speak and provide advice in accurate spoken English to the public.
- Working for Warwickshire - This is the difference you make
- Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome.
Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure.
Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
- Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement.
The scheme also offers a valuable package of benefits for members and their dependants.
To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
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Customer Relations & Appeals Coordinator in Warwick employer: Warwickshire County Council
Warwickshire County Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for Family Support Workers. With a strong emphasis on employee wellbeing, generous annual leave, and opportunities for professional growth, our team is passionate about making a meaningful impact in the lives of children and families across Warwickshire. Join us to be part of a collaborative culture that values your contributions and prioritises the voices of young people in care.
Contact Details:
Warwickshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations & Appeals Coordinator in Warwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Warwickshire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Warwickshire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations & Appeals Coordinator in Warwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Warwickshire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Warwickshire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Warwickshire County Council!
How to prepare for a job interview at Warwickshire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
