At a Glance
- Tasks: Lead and improve customer services while ensuring efficient support for residents.
- Company: Join a forward-thinking local government team focused on community welfare.
- Benefits: Enjoy a competitive salary, generous leave, and health perks.
- Other info: Flexible home-based work with opportunities for career growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in customer service management and a passion for community support.
The predicted salary is between 59852 - 62585 £ per year.
- Job details
- Job reference RWD
| Date posted 29/05/2026 | Application closing date 22/07/2026 | Location Homebased / Agile | Salary £59,852 to £62,585 per annum | Package Local Government Pension Scheme, Up To 32 Days Annual Leave, Bupa Cashplan Scheme, Work Perks Scheme.
Contractual hours 37 Basis Full time | Job category/type Administration / Clerical / Secretarial - inc PA, Customer Service, Finance (including Audit and Accountancy), Management, Revenues / Benefits
Benefits and Customer Services Manager
- a key leadership role within Customer & Digital Services, responsible for ensuring residents receive efficient, accessible, and responsive support while driving continuous improvement and transformation across services.
- Main responsibilities
- Provide strategic and operational leadership for Benefits and Customer Services, ensuring services are efficient, compliant, and customer focused.
- Lead, develop and motivate teams to deliver high performance and continuous improvement.
- Ensure the accurate and timely administration of Housing Benefit, Council Tax Support, and customer service delivery channels.
- Drive service transformation, including the use of digital tools and process redesign to improve customer experience and efficiency.
- Manage service performance, using data and insight to monitor outcomes, identify trends, and implement improvements.
- Ensure compliance with relevant legislation, regulations, and council policies, including data protection and information governance requirements.
- Work collaboratively across services to support corporate priorities, including Local Government Reorganisation and digital transformation.
- Lead on customer strategy, ensuring services are accessible, inclusive, and responsive to diverse community needs.
- Manage budgets and resources effectively, ensuring value for money and service sustainability.
The postholder will work predominantly from home, attending offices or sites within Warwick District as required.
Any costs for travel from home to the office will be met by the successful candidate.
Hybrid and office working is also available.
We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment.
This post is subject to a Basic DBS check.
Overview of team
Direct line management responsibility for 2 Customer Service Team Leaders and a Principal Benefits Officer.
- Disability Confident employer
- guarantees interview for candidates with a disability whose application meets the essential criteria.
Applicants must disclose that they have a disability and would like to be considered for the Guaranteed Interview Scheme (GIS).
Application assistance
If you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact and we will make every effort to meet your specific requirements.
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Benefits and Customer Services Manager in Warwick employer: Warwickshire County Council
Warwickshire County Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for Family Support Workers. With a strong emphasis on employee wellbeing, generous annual leave, and opportunities for professional growth, our team is passionate about making a meaningful impact in the lives of children and families across Warwickshire. Join us to be part of a collaborative culture that values your contributions and prioritises the voices of young people in care.
Contact Details:
Warwickshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Benefits and Customer Services Manager in Warwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Warwickshire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Warwickshire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Benefits and Customer Services Manager in Warwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Warwickshire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Warwickshire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Warwickshire County Council!
How to prepare for a job interview at Warwickshire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
