Specialist End User Analyst

We’re looking for a Specialist End User Analyst to work closely with ICT colleagues and services across the council, providing secure, modern and reliable end user technology services that support Warwickshire County Council's objectives.

Responsibilities

• Take ownership of specialist end user platforms, including Microsoft SCCM and Endpoint Manager (Intune).
• Configure, maintain and continually improve device management, application deployment and security configuration.
• Independently interpret and analyse complex ICT issues, recommending and delivering effective technical solutions.
• Support the deployment and lifecycle management of Windows and mobile devices, including build updates and testing.
• Manage application packaging, deployment monitoring and white glove processes.
• Provide expert advice and guidance to colleagues and stakeholders on end user technologies.
• Contribute to the development and maintenance of ICT policies, procedures and technical documentation.
• Work collaboratively with ICT teams and business stakeholders to meet service delivery outcomes.
• Proactively identify opportunities to improve services through new or emerging technologies.
• Contribute to knowledge sharing, mentoring and continuous service improvement.

Qualifications

• Either hold a full relevant professional qualification or have significant experience in an ICT environment at a senior level.
• Demonstrate a high degree of complex problem‑solving skills.
• Communicate complicated and contentious information with varied audiences in person and/or writing.
• Work within broad practice or guidelines using managerial discretion over a broad area of activity.
• Work under a high degree of pressure, including meeting unpredictable deadlines and dealing with conflicting demands.
• Experience supervising and managing a small team.
• Experience monitoring and managing project budgets.
• Experience contributing to the development of ICT policies and procedures.
• Excellent IT skills.
• Pull together plans/develop solutions through the introduction of new or original thinking.
• Persuade others to adopt a course of action that is not necessarily their preferred approach.
• Understanding of equality, diversity and inclusion principles.
• Right to work in the UK.
• Fluency duty: Must be able to speak and provide advice in accurate spoken English to the public.

Benefits

• We provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, helping to support your financial security during retirement.
• The scheme also offers a valuable package of benefits for members and their dependants.
• You will receive generous annual leave entitlement, plus bank holidays and an additional day at Christmas.
• The benefits also include agile working, a valuable part of the pay and reward package for employees working in local government, and access to Vivup benefits and discounts platform.