At a Glance
- Tasks: Be the friendly face of Nuneaton Library, helping customers and supporting fun events.
- Company: Join a welcoming library team dedicated to community engagement.
- Benefits: Enjoy a generous pension, flexible hours, and great annual leave.
- Other info: Perfect for those looking to gain experience in a dynamic environment.
- Why this job: Make a difference in your community while sharing your love for books.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 20000 - 25000 £ per year.
Position Overview: Customer Service Assistant (Sunday) at Nuneaton Library. First point of contact, assist customers, use ICT, support events and activities, deliver promotional work with children.
Responsibilities:
- First point of contact for library users, greet and assist with enquiries.
- Use ICT to assist customers with office packages, internet, social media and online services.
- Carry out administrative duties and support day-to-day library operations.
- Assist with events and activities, including children's programming.
- Deliver promotional activities and promote library services.
- Work within flexible Sunday hours 10.15 am-2.15 pm, and may be required to work at other local libraries.
Qualifications & Requirements:
- 4 GCSE passes (English & Maths) at grade C or above or equivalent.
- Experience working with members of the public in a customer-service environment.
- Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
- Ability and willingness to deliver promotional activities.
- Ability to support users accessing online services such as government websites, application forms, web-mail and other similar services.
- Proof of Fluency Duty: Must be able to speak and provide advice in accurate spoken English.
Benefits:
- Generous pension scheme with employer contribution (typically ~19 % per month).
- Agile working; generous annual leave entitlement plus bank holidays and an additional day at Christmas.
- Access to Vivup benefits and discounts platform.
EEO Statement: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or any other protected status.
Library Customer Services Assistant in Nuneaton employer: Warwickshire County Council
As a Library Customer Services Assistant at Nuneaton Library, you will join a supportive and community-focused environment that values customer engagement and promotes a love for reading. With flexible working hours, generous annual leave, and a robust pension scheme, we prioritise employee well-being and growth, offering opportunities to develop your skills while making a meaningful impact in the lives of library users. Our commitment to inclusivity and professional development makes us an excellent employer for those seeking a rewarding career in public service.
Contact Details:
Warwickshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Services Assistant in Nuneaton
✨Tip Number 1
Make sure you know the library's services inside out! Familiarise yourself with the events and activities they offer, especially for children. This way, when you chat with them, you can show your enthusiasm and knowledge, which is key for a Customer Services Assistant.
✨Tip Number 2
Practice your ICT skills! Since you'll be helping customers with online services and social media, brush up on those skills. Maybe even try to assist friends or family with tech issues to build your confidence before the interview.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle different enquiries or complaints. Role-playing these situations with a friend can help you feel more prepared and relaxed during the actual interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Library Customer Services Assistant in Nuneaton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you've got in customer service. We want to see how you’ve helped others and made their day better, especially in a library setting!
Be Enthusiastic About Books:Let your passion for reading shine through! Share your favourite books or authors in your application. We love seeing candidates who can inspire others with their love of literature.
Tailor Your Application:Don’t just send the same application everywhere. Take a moment to tweak your CV and cover letter to match the job description. We appreciate when applicants take the time to connect their skills to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Warwickshire County Council
✨Know Your Library Stuff
Brush up on your knowledge of library services and resources. Familiarise yourself with the types of events and activities the library offers, especially those aimed at children. This will show your enthusiasm and help you connect with the interviewers.
✨Customer Service is Key
Prepare examples from your past experiences where you've successfully assisted customers. Think about how you handled enquiries or resolved issues. Being able to demonstrate your customer service skills will be crucial for this role.
✨Get Tech-Savvy
Since the role involves using ICT to assist customers, make sure you're comfortable with common office packages, social media, and online services. You might even want to practice explaining these tools in simple terms, as you'll need to help others use them.
✨Show Your Flexibility
Be ready to discuss your availability and willingness to work flexible hours, including Sundays. Highlight any previous experience working in similar environments where adaptability was essential, as this will resonate well with the interviewers.
