At a Glance
- Tasks: Welcome couples and guests with warmth at wedding ceremonies.
- Company: Join Warwickshire County Council, a supportive and inclusive workplace.
- Benefits: Flexible hours, generous leave, pension scheme, and employee discounts.
- Other info: Dynamic role with training provided and opportunities for personal growth.
- Why this job: Be part of memorable moments and make a real difference in people's lives.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 12 - 15 £ per hour.
We are currently recruiting for a Ceremony Usher for our Warwick and Stratford-upon-Avon ceremony rooms. The Ceremony Usher will provide a warm and professional meet and greet service for wedding and civil partnership couples and their guests. Successful applicants will be on a zero-hour contract, to work as and when required. The position is required to cover weekday, weekend, and public holidays. The greatest demand is during the summer months; however, we are looking for someone with availability to cover ceremonies throughout the year.
To be successful in this role, you will need experience of working with the public in a customer service environment, with a commitment to delivering a first-class service. You will need excellent communication skills, with the ability to relate to people in a tactful, understanding, and diplomatic manner. You will need to work effectively as part of a team, including flexibility to work at short notice. You will be required to wear staff uniform. You will need to be able to move, lift and carry (chairs) as required (suitable training will be given) and be willing to undertake any relevant training.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
Warwickshire County Council's Registration Service is part of the Resources Group. We are committed to delivering excellent customer service and continuously improving how we meet the needs of the people of Warwickshire and beyond. We conduct around 2,500 ceremonies each year throughout Warwickshire in 90 venues approved by Warwickshire County Council. Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us; we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Ceremony Usher employer: Warwickshire County Council
Warwickshire County Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where every employee feels valued. As a Ceremony Usher, you will enjoy flexible working hours, generous annual leave, and a robust pension scheme, all while contributing to the meaningful experience of couples on their special day. With a commitment to employee growth and continuous improvement, Warwickshire County Council ensures that you have the resources and training needed to thrive in your role.
Contact Details:
Warwickshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ceremony Usher
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Warwickshire County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Warwickshire County Council and let us see your personality shine through!
We think you need these skills to ace Ceremony Usher
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Warwickshire County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Warwickshire County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Warwickshire County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Warwickshire County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Warwickshire County Council will surely appreciate.
