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- Tasks: Be the friendly face of our centres, handling enquiries and supporting tenants.
- Company: Join Warwickshire County Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills; marketing or events experience is a plus.
- Other info: Dynamic role with opportunities for growth and professional development.
The predicted salary is between 24000 - 28000 £ per year.
We're looking for a Customer Service Executive to be the first point of contact for enquiries and visitors across our sites, supporting existing tenants and promoting the Centres to attract new businesses. This is a varied role combining customer service, marketing, and operational support.
Key Requirements:
- Deliver a professional front-of-house service and handle enquiries.
- Manage unit enquiries, conduct viewings, and support tenant onboarding and exits.
- Oversee meeting room and co-working space bookings.
- Promote the centre through social media and stakeholder communications.
- Coordinate business support and in-house events.
- Handle administrative tasks including mail, billing, and customer requests.
- Ensure compliance with GDPR and Health & Safety standards.
- Strong customer service skills and a professional approach.
- Ability to manage multiple tasks and build positive relationships.
- Experience in marketing, social media, or events is desirable.
- Knowledge of GDPR and Health & Safety is an advantage.
Working for Warwickshire - This is the difference you make. Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Customer Service Executive in Brierley Hill employer: Warwickshire County Council
Contact Detail:
Warwickshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Brierley Hill
✨Tip Number 1
Get to know the company inside out! Research Warwickshire County Council and its values. This way, when you chat with them, you can show how your skills align with their mission and make a real impact.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle enquiries or support tenants. Role-playing these situations can help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to showcase your marketing and social media skills! Prepare examples of how you've promoted events or engaged audiences online. This will highlight your versatility and fit for the role.
We think you need these skills to ace Customer Service Executive in Brierley Hill
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and built positive relationships in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with marketing, social media, or events if you have it, as these are key for us.
Be Professional and Personable: Remember, we’re looking for someone who can deliver a professional front-of-house service. Your written application should reflect this – keep it polished but also let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Warwickshire County Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different types of enquiries and difficult situations. Think of examples from your past experiences that showcase your ability to deliver a professional front-of-house service.
✨Show Off Your Marketing Savvy
Since the role involves promoting the centre, be prepared to talk about your experience with marketing and social media. Have a few ideas in mind about how you could attract new businesses to the centre. This will show your proactive approach and creativity.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks, so be ready to explain how you prioritise and organise your workload. Share specific examples of how you've successfully coordinated events or managed bookings in the past to highlight your organisational prowess.
✨Understand Compliance and Safety Standards
Familiarise yourself with GDPR and Health & Safety regulations relevant to the role. Being able to discuss these topics confidently will demonstrate your professionalism and commitment to maintaining a safe and compliant environment for tenants and visitors.