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Job Title: Customer Services Library Assistant
Reference: 580
Department: Library - Customer Services
Contract Type:Indefinite
Hours: Part-time, 24 hours per week (0.66 FTE)
Salary Range: £25,528.00 per annum, pro rata
About the Role
For informal enquiries, please contact Inga Vai (Customer Services Coordinator) at Inga.vaicaityte@warwick.ac.uk and Aboud.Achkar@warwick.ac.uk (Customer Services Senior Library Assistant)
Post 109243 pattern: Tuesday, Wednesday, Thursday, Friday 13:30-20:00; 24hrs a week
Please note:
This also applies to those weeks which include bank holidays and statutory/customary days, where you will be rostered to work as required.
For details on the experience and skills required, please refer to the job description.
About You
What does the successful candidate look like?
We are looking for outstanding candidates to join our Customer Services team. You will demonstrate a strong commitment to excellent customer service, using strong interpersonal skills to work with a diverse range of people. You will be willing to learn, keen to take on new challenges and be able to work in a constantly evolving, busy customer focused environment. You will be highly motivated and enthusiastic. For further information regarding the skills required for this role please see the personal specification section of the attached job description.
About the Department
This is a unique opportunity to join the Library following the recent transformation of our services and launch of a new strategy. We are looking for inspiring, credible, and authentic team players. This is an opportunity to join this front facing Library team responsible for enquiry handling and customer support in both the Main Library and University Archive (Modern Records Centre). The successful candidates will provide support for a range of face to face and virtual enquiry services. It’s an opportunity to support the operational delivery and development of excellent frontline customer services, including all the Library’s diverse customer communities.
We will provide you with a great range of benefits, which include an attractive pension scheme, a generous holiday allowance plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.
We recognise the importance of a healthy work/life balance and offer you access to flexible working.
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages.
The University currently holds a Race Equality Charter Bronze Award, Athena Swan Silver Award and a Disability Smart Bronze Award. Further information on all of the University's Awards and Accreditations can be found.
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
Customer Services Library Assistant in Coventry employer: Warwick
As an Assistant Professor in Cyber Security, you will join a dynamic and innovative academic environment that prioritises teaching excellence and student engagement. Our institution offers robust professional development opportunities, a collaborative work culture, and access to cutting-edge resources, all set in a vibrant location that fosters both personal and professional growth. We are committed to nurturing talent and providing a supportive atmosphere where educators can thrive and make a meaningful impact on the next generation of cyber security professionals.
