At a Glance
- Tasks: Install, service, and repair photocopiers and multifunction printers at customer sites.
- Company: Join a growing technical team in a dynamic field service role.
- Benefits: Competitive salary, company vehicle, mobile phone, laptop, and ongoing training.
- Other info: Enjoy opportunities for career progression and professional development.
- Why this job: Make a real impact by delivering outstanding service and solving technical challenges.
- Qualifications: Experience with photocopiers, strong fault-finding skills, and excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Photocopier Field Service Engineer to join our growing technical team. The successful candidate will be responsible for installing, servicing, maintaining, and repairing a range of multifunction printers (MFPs), photocopiers, and print management solutions at customer sites.
This is a customer-facing role requiring excellent technical knowledge, strong fault-finding abilities, and a professional approach to delivering outstanding service.
Key Responsibilities- Attend customer sites to install, service, maintain and repair photocopiers and multifunction devices.
- Diagnose mechanical, electrical, software, and network faults efficiently.
- Carry out preventative maintenance to maximise equipment reliability.
- Install and configure print drivers, scan-to-email, network printing, and connectivity solutions.
- Configure and support PaperCut MF print management software, including user setup, print queues, secure print release, quotas, and reporting.
- Assist customers with print management, authentication, and follow-me printing solutions.
- Liaise with customers to provide technical advice and resolve issues promptly.
- Complete service reports and maintain accurate records of work undertaken.
- Manage van stock and ensure spare parts are maintained.
- Escalate complex technical issues where appropriate.
- Work to agreed service level agreements (SLAs) and response times.
- Previous experience as a Photocopier, Printer, or Field Service Engineer.
- Experience servicing multifunction printers and photocopiers.
- Good knowledge of networking, including TCP/IP, DNS, DHCP, and print servers.
- Experience configuring Windows print environments.
- Hands-on experience supporting and configuring PaperCut MF.
- Strong fault-finding and diagnostic skills.
- Excellent customer service and communication skills.
- Ability to work independently and manage a field-based workload.
- Full UK driving licence.
- Experience with manufacturers such as Canon, Ricoh, Konica Minolta, Sharp, Xerox, Kyocera, HP, Lexmark, or Toshiba.
- Knowledge of Microsoft 365 environments.
- Experience with scan workflows and document management solutions.
- Manufacturer accreditations or technical certifications.
- Professional and customer-focused.
- Strong problem-solving skills.
- Organised with excellent time management.
- Able to prioritise workload effectively.
- Positive attitude and willingness to learn new technologies.
- Competitive salary.
- Company vehicle.
- Mobile phone and laptop.
- Ongoing manufacturer training and development.
- Pension scheme.
- Paid holiday.
- Opportunities for career progression.
Service Engineer Field Service Engineer (Permanent) employer: Warwick Recruit Ltd
Warwick Recruit Ltd is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a hybrid working model that allows for flexibility and a competitive salary alongside excellent benefits, employees are encouraged to grow and develop their skills in a supportive environment. Located in Warwick, UK, this role provides the unique opportunity to work with cutting-edge technologies while maintaining a healthy work-life balance.
