At a Glance
- Tasks: Install, service, and repair photocopiers and multifunction printers at customer sites.
- Company: Join a growing technical team in a dynamic field service role.
- Benefits: Competitive salary, company vehicle, and additional benefits.
- Other info: Enjoy a customer-facing role with opportunities for professional growth.
- Why this job: Make a difference by providing outstanding service and technical support.
- Qualifications: Strong technical knowledge and fault-finding skills required.
The predicted salary is between 30000 - 40000 £ per year.
Photocopier / Field Service Engineer Location Field-based (covering assigned region) Job Type Full-time | Permanent Salary Competitive + Company Vehicle + Benefits About the Role We are seeking an experienced Photocopier Field Service Engineer to join our growing technical team.
The successful candidate will be responsible for installing, servicing, maintaining, and repairing a range of multifunction printers (MFPs), photocopiers, and print management solutions at customer sites.
This is a customer-facing role requiring excellent technical knowledge, strong fault-finding abilities, and a professional approach to delivering outstanding service.
Key Responsibilities Attend customer sites to install, service, maintain and repair photocopiers and multifunction devices.
Diagnose mechanical, electrical, software, and network faults efficiently.
Carry out preventative maintenance to maximise equipment reliability.
Install and configure print drivers, scan-to-email, network printing, and connectivity solutions.
Configure and support Paper Cut MF print management software, including user setup, print queues, secure print release, quotas, and reporting.
Assist customers with print management, authentication, and follow-me printing solutions.
Liaise with customers to provide technical advice and resolve issues promptly.
Complete service reports and maintain accurate records of work undertaken.
Manage van stock and ensure spare parts are maintained.
Escalate complex technical issues where appropriate.
Work to agreed service level agreements (SLAs) and response times.
Essential Skills
