At a Glance
- Tasks: Lead a team to transform repairs services and enhance customer satisfaction.
- Company: Warwick District Council, committed to employee development and community impact.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Hybrid working options available with a supportive work culture.
- Why this job: Make a real difference in local housing while developing your career.
- Qualifications: Experience in repairs management and strong project management skills required.
The predicted salary is between 53460 - 55611 £ per year.
Permanent Post Grade B - £53,460 to £55,611 per annum 37 hours per week Home-based/Agile.
We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work‑life balance. We offer rewards and benefits that make it a great place to work.
Warwick District Council is looking for an experienced and customer‑focused Repairs Manager to deliver the transition between the current and future repairs and voids contract, and embed new arrangements to maximum effect. You will transform the current service, delivering a new ‘first point of contact service’ in response to consultation with its residents. Improving void performance to lift the Council to a top quartile performer is an exciting challenge for this role. The new contract has a potential 15‑year life and value up to £150 million.
Reporting to the Asset Manager, this role holds responsibility for the development, management, monitoring and delivery of the Repairs Policy. You will act as the Council’s Lead Officer for its delivery, meeting Service Area Plan targets and supporting the Council’s Corporate Strategy and Objectives plus linking into the housing investment plans. The postholder will ensure the responsive repairs service maintains housing assets to the highest standard, meeting all statutory and regulatory requirements. The role will manage the outgoing repairs and voids contract, and will be responsible for the mobilisation of the replacement contract from late 2026 and embedding the Council’s approach to Awaab’s Law. Maximising performance against repairs‑related tenant satisfaction measures is key.
Responsibilities:
- Lead 15 technical, administrative and contact‑centre staff, enhancing a customer‑centric culture in line with the Council’s values and service standards.
- Directly manage 3 technical and contact‑centre team leaders, 2 contract administrators and a Voids Officer.
- Effectively and robustly manage the core repairs and void contractor ensuring performance meets required standards.
- Ensure effective identification of repairs and appointment making at first point of contact.
- Oversee the responsive repairs aspects and performance of gas, electric and other specialist compliance contracts, in conjunction with compliance officers.
- Act as the main point of contact for clients, providing technical advice and support.
- Have oversight for all budgets and ensure effective processes for valuations and prompt contractor payments.
- Ensure the team and contractors are complying with all health and safety and compliance requirements.
Qualifications and Experience:
- Professional membership (RICS, CIOB or equivalent).
- Significant experience managing a repairs service, ideally with external contractors.
- Excellent contract and project management skills.
- Knowledge of health and safety and the Big 6 compliance areas related to repairs and voids.
- Strong communication, problem‑solving and organisational skills.
- Driving licence or access to transport.
Warwick District Council is an exceptional employer, offering a supportive work culture that prioritises employee development and community impact. As a Repairs Manager you will be part of the Divisional Management Team, will benefit from a collaborative environment where your expertise directly contributes to enhancing local housing conditions and meeting housing needs and corporate assets, alongside opportunities for professional growth.
The intention is for the postholder to work predominately from Saltisford 1 or the Town Hall, however there will be the ability for hybrid/home working for parts of the week. It is a requirement to attend other WDC offices or sites within Warwick District, and contractors’ offices within the Midlands as required. Any costs for travel from home to the office will be met by the successful candidate. This role will require attendance at evening meetings.
If you have any questions or wish to have an informal discussion, please contact Phil Dark (Interim Assets Manager) by email on philip.dark@warwickdc.gov.uk.
Closing date 14th June 2026 Interview date 22nd June 2026.
Repairs Manager in Stratford-upon-Avon employer: Warwick District Council
Warwick District Council is an exceptional employer that fosters a supportive work culture prioritising employee development and community impact. As a Repairs Manager, you will thrive in a collaborative environment where your expertise enhances local housing conditions, with ample opportunities for professional growth and a commitment to work-life balance through hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Manager in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Repairs Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to repairs and voids management, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to contract management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Warwick District Council.
We think you need these skills to ace Repairs Manager in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Repairs Manager role. We want to see how you can bring your unique skills to our team, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Repairs Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities in your written application. Share examples of how you've successfully managed teams or projects in the past, and how you foster a customer-centric culture.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and experiences. Avoid jargon and make it easy for us to see why you're the right fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Warwick District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs management and the specific challenges mentioned in the job description. Understand the current and future repairs and voids contract, and be ready to discuss how you would approach transforming the service.
✨Showcase Your Leadership Skills
As a Repairs Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in a customer-focused environment. Highlight your experience with contract management and how you've enhanced team performance.
✨Understand Compliance and Safety
Familiarise yourself with health and safety regulations and the Big 6 compliance areas related to repairs and voids. Be prepared to discuss how you would ensure compliance within your team and with contractors, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the council's goals and the expectations for the Repairs Manager role. This shows your genuine interest in the position and helps you gauge if the organisation aligns with your values and career aspirations.
