At a Glance
- Tasks: Be the first point of contact for customer queries and complaints.
- Company: Join Warwick District Council, a supportive and flexible workplace.
- Benefits: Enjoy hybrid working, training opportunities, and a healthy work-life balance.
- Other info: Great career growth opportunities with various roles available across the organisation.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Adaptability and a willingness to learn are key; customer service experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Warwick District Council is looking for a motivated and adaptable individual to join our Systems and Service Support Team as a Service Support Officer. This is a key frontline and administrative role providing excellent customer and public-facing service and assisting in the smooth and efficient operation of the service area. You will be the first point of contact for a wide range of queries - primarily dealing with Environmental Health, but also dealing with those related to Community Safety, ASB and Licensing amongst other areas. You will need to deal directly with enquiries and complaints, maintaining accurate records on our back-office system and supporting with Environmental Health cases. The role also involves risk assessments for nuisance or ASB cases, liaising with other departments and external organisations. You will provide administrative support through database management, minute-taking and assisting with projects. You will need to be flexible and eager to learn as the role can evolve daily.
Responsibilities
- Being the first point of contact for a wide range of enquiries.
- Dealing directly with complaints and queries.
- Undertaking risk assessments for sensitive cases.
- Maintaining records on our back-office system, spreadsheets and other databases.
- Providing admin support to various teams across the service area, primarily the EH and Support Teams.
- Being flexible and adaptable to changing demands.
- Working during our core-opening hours of 8.45am-5.15pm to ensure appropriate cover of inboxes and phone-lines.
- The intention is for the postholder to work predominately from home; however, it is a requirement to attend our offices within Warwick District as required for meetings and/or service away days. There will be an expectation to attend WDC\\\'s main office for training and onboarding throughout the probation period of the role, to work alongside senior colleagues. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available to those who prefer to be in an office-environment.
Working arrangements
There will be an expectation to attend WDC\\\'s main office for training and onboarding throughout the probation period of the role, to work alongside senior colleagues. Any costs for travel from home to the office will be met by the successful candidate. Office and hybrid working are available for those who prefer to be in an office environment.
About Warwick District Council
Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work. People like you We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.
Service Support Officer in Warwick employer: Warwick District Council
Warwick District Council is an exceptional employer that values its staff by fostering a supportive and flexible work environment. With a strong commitment to employee development and a focus on work-life balance, we provide numerous opportunities for career advancement across various roles. Our hybrid working model allows for a blend of home and office work, ensuring that you can thrive in your position while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Officer in Warwick
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of a Service Support Officer, especially around customer service and administrative tasks. This will help you shine during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Warwick District Council on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a big difference!
✨Tip Number 3
Practice your interview skills! Prepare answers for common questions related to customer service and handling complaints. Role-playing with a friend can help you feel more confident and ready to tackle those tricky scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Warwick District Council. Don’t miss out on this opportunity!
We think you need these skills to ace Service Support Officer in Warwick
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Service Support Officer. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Show Your Customer Service Skills:Since this role is all about providing excellent customer service, be sure to include examples of how you've successfully handled queries or complaints in the past. We love to see candidates who can demonstrate their ability to connect with people!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Warwick District Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Service Support Officer. Familiarise yourself with the key areas like Environmental Health, Community Safety, and ASB. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for various enquiries, prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled complaints or difficult situations, as this will demonstrate your ability to manage queries effectively.
✨Be Ready for Flexibility Questions
Given that the role requires adaptability, be prepared to discuss how you've successfully managed changing demands in previous jobs. Share specific instances where you had to adjust your approach or priorities, showcasing your flexibility and eagerness to learn.
✨Prepare for Administrative Tasks
Since you'll be maintaining records and providing admin support, brush up on your organisational skills. Be ready to talk about your experience with database management and minute-taking. If you have any relevant software knowledge, mention it to show you're equipped for the administrative side of the job.
