At a Glance
- Tasks: Assist in the daily operations of prestigious venues, ensuring safety and customer satisfaction.
- Company: Warwick District Council, a supportive workplace with a focus on staff development.
- Benefits: Competitive salary, flexible hours, and a commitment to work-life balance.
- Other info: Opportunities for career growth in a vibrant environment.
- Why this job: Join a dynamic team and make a real difference in your community.
- Qualifications: Strong customer service skills and a positive, can-do attitude.
The predicted salary is between 24404 - 24790 £ per year.
Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work.
The Facilities Team operates across three high prestige buildings in Leamington Spa town centre: The Royal Spa Centre, The Royal Pump Rooms and Leamington Spa Town Hall. We cover a wide range of duties that include face-to-face customer service, seating and format changes for shows and events, setting up AV equipment for council meetings, and post-event and pre-event cleaning. We regularly deal with a broad spectrum of customers including the general public, councillors, contractors, artists and visiting companies.
We are looking for a highly motivated individual with excellent customer service skills and attention to detail. They must be able to offer a good degree of flexibility in terms of availability as there are occasionally unsociable hours associated with the work. The work can also be physically demanding so a degree of fitness is also essential. We are looking for someone with a good can-do attitude who can problem solve and remain calm when under stress.
Responsibilities:- To assist with the day-to-day operation of the Royal Spa Centre, Royal Pump Rooms and Town Hall, ensuring that they are always safe, clean, and customer-focused.
- To carry out the duties of a porter, helping to move equipment and furniture, assist with auditorium format changes, room set-ups, and prepare event requirements, including AV and recording equipment.
- To ensure that deliveries and mail to the buildings are accepted, recorded and that the relevant individual receives it.
- To maintain excellent relationships with our customers, acting as the initial point of contact and welcoming the public, visiting companies, tenants, Councillors, WDC staff, and contractors into our buildings.
- To ensure that visitors are signed-in, briefed with relevant health and safety/housekeeping information, provided with their requirements, and monitored.
- To deal with enquiries and ensure that positive relationships are maintained, always providing the highest standard of customer care.
This post is based at our offices within Warwick District and is not suitable for home or hybrid working.
If you have any questions or wish to have an informal discussion, please contact Stephen Blake by email stephen.blake@warwickdc.gov.uk
This is a re-advertisement - previous applicants need not apply.
Closing date: 28th April 2025
Interview date: 6th and 7th May 2025
Facilities Assistant in Royal Leamington Spa employer: Warwick District Council
Warwick District Council is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture and a commitment to training. With diverse career opportunities across prestigious venues in Leamington Spa, employees enjoy a dynamic environment where they can thrive while maintaining a healthy work-life balance. The council values motivated individuals who are dedicated to providing excellent customer service, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Royal Leamington Spa
✨Tip Number 1
Get to know the facilities! Familiarise yourself with the Royal Spa Centre, Royal Pump Rooms, and Town Hall. This way, when you walk into an interview, you can show off your knowledge about the venues and how you can contribute to their success.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to see that you can keep calm under pressure and maintain positive relationships, just like the role requires.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability during the interview. Highlight your willingness to work unsociable hours and how you can adapt to the physical demands of the job. It shows you’re committed and ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about us and what we stand for at Warwick District Council.
We think you need these skills to ace Facilities Assistant in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Facilities Assistant role. We want to see how you can contribute to our team, so don’t be shy about showcasing your customer service skills and flexibility!
Show Off Your Can-Do Attitude:In your written application, let us know about times when you've tackled challenges head-on. We love a good problem solver, so share examples that demonstrate your ability to stay calm under pressure and your commitment to providing excellent service.
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your experiences and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Warwick District Council
✨Know the Venue
Familiarise yourself with the Royal Spa Centre, Royal Pump Rooms, and Town Hall. Understanding the layout and facilities will help you answer questions about how you would manage events and customer interactions in these spaces.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve dealt with difficult customers or resolved issues quickly, as this role requires a strong focus on maintaining positive relationships.
✨Demonstrate Flexibility and Problem-Solving
Be ready to discuss your availability and how you handle unsociable hours. Share specific instances where you’ve had to adapt to changing circumstances or solve problems under pressure, showcasing your can-do attitude.
✨Highlight Your Physical Fitness
Since the job can be physically demanding, mention any relevant experience that demonstrates your fitness level. Whether it’s previous roles or personal activities, showing that you can handle the physical aspects of the job will be a plus.
