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- Tasks: Lead a team to maximise housing income and support residents in thriving tenancies.
- Company: Warwick District Council, transforming housing services for the community.
- Benefits: Flexible working options, career development, and the chance to make a real impact.
- Why this job: Be part of a bold change in housing services and help improve lives daily.
- Qualifications: Experience in housing management and strong leadership skills required.
- Other info: Opportunity to develop management skills in a supportive, dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Housing professional to join our team as a Senior Income Management Officer. If you are a dynamic individual with a strong background in housing management related income recovery and a passion for delivering excellent service by managing, leading and inspiring teams, this could be the position for you.
We are reinventing how our housing services are delivered, come and be a part of that change, playing a role in how we transform how we deliver housing services at Warwick District Council. This is your chance to be part of a bold new chapter for housing services, if you are passionate about driving positive change and leading teams to deliver excellence, serving a community with a rich heritage, then you are a perfect fit for the role.
The post holder will operate as a subject matter expert, driving maximization of income from rent and other charges across a range of tenures, through preventative and pro-active measures by leading a customer facing team who are focused on sustaining tenancies and supporting our residents to thrive in our properties whilst balancing the need to recover income owed to the housing team through rental income, leasehold charges, re-chargeable repairs, or former tenant arrears.
You will help manage our income management officers by providing them with guidance and support on procedural, policy and legal matters, being responsible for effective supervision of the team. The successful candidate will proactively plan and implement strategies to assist Warwick District Council to collect its income, producing operational procedures as and when required to ensure compliance with legislation and best practice, assisting in the development of new initiatives that aim to prevent household debt.
You will effectively supervise the team by carrying out case reviews to ensure policies and procedures are being adhered to, coaching colleagues in order to provide first point resolution to support our residents to clear any arrears whilst sustaining their tenancies. The role involves supporting colleagues with complex case management including preparing witness statements, court files and representing the Council at Court hearings without any legal representation or assistance, whilst keeping up to date with legislative changes.
This is a varied role, where you can really make a difference while developing leadership and management skills that provides an excellent opportunity to take the next step in your career within a forward-looking housing service - and to make a visible difference to the lives of tenants every single day.
The intention is for the postholder to work predominantly from home; however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.
Income Management Officer in Leek Wootton employer: Warwick District Council
Contact Detail:
Warwick District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Officer in Leek Wootton
✨Tip Number 1
Get to know the company inside out! Research Warwick District Council and their housing services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their transformation.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with income recovery and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to the exciting changes at Warwick District Council.
We think you need these skills to ace Income Management Officer in Leek Wootton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and income recovery. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Show Your Passion: Let your enthusiasm for delivering excellent service shine through in your application. We’re looking for someone who’s not just qualified but also genuinely excited about making a positive impact in our community.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the responsibilities of the Income Management Officer role. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Warwick District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and income recovery. Familiarise yourself with the latest legislation and best practices in the field. Being able to discuss specific cases or strategies you've implemented in the past will show that you're not just knowledgeable, but also experienced.
✨Show Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and inspired others. Think about times when you've coached colleagues or resolved conflicts within a team. Highlighting your leadership style and how it aligns with the council's vision will set you apart.
✨Demonstrate Your Problem-Solving Abilities
The job requires proactive measures to prevent household debt, so come ready with ideas! Think of innovative strategies you've used in the past to tackle similar challenges. Discussing your approach to complex case management will show that you can think on your feet and adapt to changing situations.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through potential situations you might encounter in this role, such as dealing with difficult tenants or navigating legal issues. Practising your responses will help you articulate your thought process clearly and confidently.
