At a Glance
- Tasks: Assist with daily operations in prestigious venues, ensuring safety and customer satisfaction.
- Company: Warwick District Council, a supportive workplace focused on staff development.
- Benefits: Competitive salary, flexible hours, and a commitment to work-life balance.
- Other info: Opportunities for career growth in a vibrant environment.
- Why this job: Join a dynamic team and make a difference in your community while gaining valuable experience.
- Qualifications: Strong customer service skills, flexibility, and a positive attitude required.
The predicted salary is between 24404 - 24790 £ per year.
Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work.
The Facilities Team operates across three high prestige buildings in Leamington Spa town centre: The Royal Spa Centre, The Royal Pump Rooms and Leamington Spa Town Hall. We cover a wide range of duties that include face-to-face customer service, seating and format changes for shows and events, setting up AV equipment for council meetings, and post-event and pre-event cleaning. We regularly deal with a broad spectrum of customers including the general public, councillors, contractors, artists and visiting companies.
We are looking for a highly motivated individual with excellent customer service skills and attention to detail. They must be able to offer a good degree of flexibility in terms of availability as there are occasionally unsociable hours associated with the work. The work can also be physically demanding so a degree of fitness is also essential. We are looking for someone with a good can-do attitude who can problem solve and remain calm when under stress.
Responsibilities:- To assist with the day-to-day operation of the Royal Spa Centre, Royal Pump Rooms and Town Hall, ensuring that they are always safe, clean, and customer-focused.
- To carry out the duties of a porter, helping to move equipment and furniture, assist with auditorium format changes, room set-ups, and prepare event requirements, including AV and recording equipment.
- To ensure that deliveries and mail to the buildings are accepted, recorded and that the relevant individual receives it.
- To maintain excellent relationships with our customers, acting as the initial point of contact and welcoming the public, visiting companies, tenants, Councillors, WDC staff, and contractors into our buildings.
- To ensure that visitors are signed-in, briefed with relevant health and safety/housekeeping information, provided with their requirements, and monitored.
- To deal with enquiries and ensure that positive relationships are maintained, always providing the highest standard of customer care.
This post is based at our offices within Warwick District and is not suitable for home or hybrid working.
If you have any questions or wish to have an informal discussion, please contact Stephen Blake by email.
This is a re-advertisement - previous applicants need not apply.
Closing date: 28th April 2025
Interview date: 6th and 7th May 2025
Facilities Assistant employer: Warwick District Council
Warwick District Council is an exceptional employer that values its staff by fostering a supportive and empowering work environment. With a strong commitment to training and development, employees have ample opportunities for career progression within the organisation, all while enjoying a healthy work-life balance. Located in the vibrant town centre of Leamington Spa, the Facilities Assistant role offers a dynamic work culture where you can engage with a diverse range of customers and contribute to the community through prestigious venues.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant
✨Tip Number 1
Get to know the company! Research Warwick District Council and its facilities. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that highlight your skills and how you handle stress—this is key for a Facilities Assistant role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Warwick District Council. Good luck!
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, especially in busy or stressful situations.
Be Flexible and Open-Minded:Since the role involves unsociable hours, it's important to express your flexibility in your application. Let us know that you're ready to adapt and take on different shifts as needed.
Attention to Detail is Key:We love candidates who pay attention to detail! In your application, mention any experiences where your keen eye for detail made a difference, whether it was in event setups or ensuring safety protocols were followed.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with the Facilities Team.
How to prepare for a job interview at Warwick District Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Facilities Assistant. Familiarise yourself with the specific tasks mentioned in the job description, like customer service and AV equipment setup. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with a variety of customers, be prepared to share examples of how you've provided excellent customer service in the past. Think of situations where you resolved issues or went above and beyond to help someone. This will highlight your ability to maintain positive relationships.
✨Demonstrate Flexibility and Problem-Solving
The job requires a good degree of flexibility and the ability to stay calm under pressure. Prepare to discuss times when you've had to adapt quickly to changing circumstances or solve unexpected problems. This will show that you're ready for the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest in the position but also helps you gauge if the workplace is the right fit for you.
