Electoral Services Officer - Maternity Cover up to 1 Year Job profile

Salary £27,709 to £29,542 per annum

Salary £27,709 to £29,542 per annum

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Salary £35,570 to £38,510 per annum plus Market Forces Supplement (Subject to review)

Basis Full time

Job profile for Leaseholder Adminstration Assistant

Leaseholder Adminstration Assistant

Homebased / Agile 07/10/2026 Leaseholder Adminstration Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £27,709 to £29,542 per annum Contractual hours 37 Basis Full time Region Districtwide Package Local Government Pension SchemeUp to 32 days leaveBUPA Cash PlanWork Perks Job category/type Administration / Clerical / Secretarial - inc PA Date posted 25/09/2026 Job reference RWD0000821 Attachments Leasehold Administration Assistant JD and PS.docx

Job description

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offerthe rewards and benefits that make it a great place to work (if you are applying for a Casual position these do not apply).

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

Leasehold Administration Assistant

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed-term contracts or part-time working, we have something for everyone.

We are looking for an organised and customer-focused Leasehold Administration Assistant to join our Housing Service and support the delivery of a high-quality Leasehold and Shared Ownership Service. This is an exciting opportunity to play a key role in supporting a specialist team that provides essential services to leaseholders and shared owners across the district.

As a Leasehold Administration Assistant, you will provide comprehensive administrative and financial support to the Leasehold Team. You will help maintain accurate records, process financial transactions, support service charge administration, and assist with statutory processes. You will also act as a first point of contact for customer enquiries, ensuring residents receive a professional, efficient and responsive service.

We are looking for someone with strong administrative and organisational skills, excellent attention to detail, and confidence working with financial data and IT systems. You will be a proactive team player who is committed to delivering excellent customer service and supporting continuous improvement within the service.

Main responsibilities

• Support the administration of leaseholder accounts, including processing rents, service charges, direct debits and account adjustments.
• Provide administrative support to the Leasehold Team, including managing mailboxes, maintaining records and filing legal documentation.
• Process financial transactions such as invoices, payments, refunds and adjustments in line with Council procedures and financial controls.
• Act as a first point of contact for customer enquiries, providing clear and professional advice and escalating complex queries where appropriate.
• Assist with statutory processes, including preparing documentation and issuing correspondence for Section 20 consultations.
• Support the preparation and issue of service charge statements, LPE1 forms, legal packs and statutory notices.
• Maintain accurate customer, property and account data on housing management systems, ensuring records are compliant and audit‑ready.
• Provide general administrative support, including meeting coordination, minute taking, data inputting and document management.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available.

If you have any questions or wish to have an informal discussion, please contact Tracy Honey by email tracy.honey@warwickdc.gov.uk

Closing Date: 7th October 2026

Interviews: 13th October 2026

Equality – what we aim to do

Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS) …

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