At a Glance
- Tasks: Engage with residents to shape services and improve customer experiences.
- Company: Warwick District Council, a major landlord with a commitment to community engagement.
- Benefits: Flexible working options, training opportunities, and a chance to make a real difference.
- Other info: Work from home with occasional office visits; part-time applications welcomed.
- Why this job: Be the voice of residents and help create impactful housing solutions.
- Qualifications: Passion for customer service, strong communication skills, and experience in resident engagement.
The predicted salary is between 30000 - 40000 £ per year.
Warwick District Council provides a full range of housing-related services. We are a major landlord in our own right, letting and managing over 5,500 social and affordable rented properties, approximately 600 leasehold accounts and 1,800 garages. We maintain a housing register for those requiring social housing in the district and provide a service for those requiring housing solutions. The Council also has an ambitious building programme and in addition to our own new homes works with other social landlords and the planning department to ensure additional affordable housing is developed and built.
We are recruiting a Customer Involvement Officer to join our Customer Services Team to deliver positive outcomes for all our residents and leaseholders. We are looking for someone who is extremely passionate about delivering excellent customer service and ensuring that all customer views are integral in shaping and developing services. The role supports the Customer Service Team Leader to raise the profile of resident engagement across the Council and help build positive relationships with residents to embed a bold new strategy designed to put resident involvement and influence at the heart of our service.
Responsibilities:
- Understand performance information and related data.
- Experience and understanding of resident engagement.
- Excellent organisational and administrative skills and a good eye for detail.
- Respond objectively and positively to customer communication.
- Ability to challenge positively and bring a solution focus to address issues and improve service delivery.
- Confident using Microsoft Office and business-specific applications.
- Confident in adapting new technology and systems.
- Excellent communication skills: with an ability to write in plain English engaging material for a diverse audience on a range of platforms.
This job requires working predominantly from home using equipment provided by Warwick District Council. The successful candidate will also be required to attend the office for training and meetings. Applications for part time will be considered. The intention is for the post holder to be on-site two days per week, plus additional times if needed. It is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available.
Customer Involvement Officer employer: Warwick District Council
Warwick District Council is an exceptional employer, dedicated to fostering a supportive work culture that prioritises employee engagement and development. As a Customer Involvement Officer, you will play a vital role in shaping services that directly impact the community, all while enjoying flexible working arrangements and opportunities for professional growth within a forward-thinking local authority. Join us in making a meaningful difference in the lives of our residents while benefiting from a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Involvement Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Warwick District Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Warwick District Council and let us see your personality shine through!
We think you need these skills to ace Customer Involvement Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Warwick District Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Warwick District Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Warwick District Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Warwick District Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Warwick District Council will surely appreciate.
