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- Tasks: Be the friendly face of Warwick Castle, helping guests and boosting sales in our retail shops.
- Company: Join the magical team at the UK's most exciting castle!
- Benefits: Enjoy discounts, free attraction tickets, and flexible hours.
- Other info: Flexible shifts available, perfect for students during term time and holidays.
- Why this job: Create unforgettable experiences while having fun and developing your skills.
- Qualifications: Previous retail experience and a passion for excellent customer service.
The predicted salary is between 12 - 13 £ per hour.
We have new Retail Host positions available for this 2026 season here at Warwick Castle, the UK’s most exciting Castle! Help us unleash over 1000 years of excitement, discovery and jaw-dropping unique experiences for our guests by joining our focused and close-knit retail team.
As a Retail Host, you will be the first point of contact for our guests in one of our many retail units spread across our 64 acres of beautiful grounds and gardens. This would include the Pageant Field, the Peacock Garden and Central Courtyard area. This role will see you utilising a degree of physical exertion, having to walk between stores and shops carrying boxes of items will be required. You will be offering a warm welcome and encouraging visitors to stock up on memorable merchandise, upselling where applicable. With your eye for detail, you will be making sure the gift shops are always fully stocked and looking presentable. You will be open to suggesting products that our guests may want to purchase and will be on hand to assist our customers with any queries they may have. With your helpful nature and world-class customer service, you will always look to boost revenue and smash daily targets.
This is a flexible, fixed-term position, contracted through to January 2027. Shifts will vary with a minimum of 5 hours up to 37.5 hours per week. Due to the nature of our business, you will be required to have good availability, working term time, school holiday periods, weekends and bank holidays as well as evening events throughout the year.
Qualifications & Experience
- Previous retail experience is required
- Have a passion for delivering excellent customer service
- A willingness to learn and develop your skills
- Have passion for our brand
- Have a keen eye for detail
- Be able to clearly communicate to our guests and your colleagues
- Most importantly, have fun at work to create memorable experiences
- Confident in utilising physical exertion
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you are interested in this opportunity and you would like to hear more, please click on the apply button now.
At Merlin, we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.
Pay Range
GBP £12.81/Hr.
Seasonal Retail Host employer: Warwick Castle
Contact Detail:
Warwick Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Retail Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warwick Castle and its retail offerings. This will help you connect with the team and show that you're genuinely interested in being part of their exciting environment.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, think about how you can create memorable experiences. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your physical stamina! As this role involves walking and carrying items, make sure to highlight any relevant experience in your discussions. Show them you’re up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Warwick Castle. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Seasonal Retail Host
Some tips for your application 🫡
Show Your Retail Passion: When you're writing your application, let us know why you love retail! Share any previous experiences that highlight your customer service skills and how you enjoy creating memorable experiences for guests.
Be Specific About Your Skills: We want to see your keen eye for detail and your ability to communicate clearly. Mention specific examples of how you've used these skills in past roles, especially in a retail environment.
Highlight Your Availability: Since this role requires flexibility, make sure to mention your availability in your application. Let us know when you can work, especially during weekends and holidays, as this is super important for us!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Warwick Castle.
How to prepare for a job interview at Warwick Castle
✨Know the Castle Inside Out
Before your interview, take some time to research Warwick Castle and its unique offerings. Familiarise yourself with the different retail units and the types of merchandise available. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the guest experience.
✨Show Off Your Customer Service Skills
Prepare examples from your previous retail experience where you provided excellent customer service. Think about times when you went above and beyond for a customer or successfully upsold a product. This will demonstrate your passion for delivering top-notch service, which is crucial for a Retail Host.
✨Be Ready for Physical Challenges
Since the role involves physical exertion, be prepared to discuss your ability to handle the demands of the job. You might want to mention any relevant experiences that showcase your stamina and willingness to stay active while working. This will reassure the interviewers that you're up for the task!
✨Bring Your Fun Side
Remember, this role is all about creating memorable experiences for guests. Be sure to convey your fun-loving personality during the interview. Share stories that highlight your ability to engage with customers in a friendly manner, as this will align perfectly with the company’s values of making work enjoyable.