At a Glance
- Tasks: Welcome guests, ensure safety, and create magical experiences on the ice.
- Company: Join the team at Warwick Castle for a fun winter season.
- Benefits: Earn £12.31 per hour, enjoy discounts, and access free attraction tickets.
- Other info: Flexible shifts, including weekends and festive holidays, in a vibrant environment.
- Why this job: Perfect for confident skaters who love customer service and creating unforgettable moments.
- Qualifications: Must be a comfortable skater with strong communication skills.
What you'll bring to the team
We have some excellent Ice Rink Hosts opportunities for this coming Christmas 2026 at Warwick Castle, the UK’s most exciting Castle!
We are looking for customer-focused, enthusiastic and competent Ice Rink Hosts to join us at Warwick Castle to help us deliver unforgettable experiences for all our guests of all ages on the ice rink!
If you're a confident skater with a passion for providing customer service, this will be the perfect role for you, to cover the Christmas period.
As an Ice Rink Host, you’ll be welcoming our guests, being that friendly face on hand to ensure they have a smooth and exciting experience from the moment they arrive. You’ll handle everything from ticket scanning to skate exchanges, ensuring safety on the rink and at times, installing confidence.
You’ll be on hand to help maintain the rink and equipment, making sure everything is fit for purpose and up to our high Merlin standards.
In this Ice Rink Host role, no two days are the same. This is a high-energy role, which a lot of laughs and smiles will be created. Every day will be about creating fantastic memories for all our guests!
We are offering 3 - 4 shifts per week across a 7-week duration which will start week commencing 15th November 2026 and go on until 4th January 2027. The attraction is to open on Saturday, 21st November where you would have had a week’s training beforehand.
In peak periods, the rink opens at 10am, and closes at 8pm, with 10 skate sessions, each lasting 45 minutes!
We ask for full flexibility within this Ice Rink Host position as you must be able to work shifts including evenings, weekends, and Christmas holidays i.e. Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day. We will not be open on Christmas Day.
Qualifications & Experience
- You’ll be a proficient ice skater / skater who is able to physically assist guests on the ice.
- Have strong customer care and customer focus wwith past experience in customer-facing roles.
- Possess great communication skills.
- You’ll be flexible to work evenings and weekends as needed.
- Ability to remain calm and composed under pressure.
- Positive, adaptable attitude toward assigned tasks and responsibilities.
Benefits
Alongsideworkingwitha great team, we also offer:
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends everyyear
- Employee pricing up to 55% off cinema tickets
- 25% discount in our shops and restaurants.
- 40% discount on LEGO online!
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender,disabilityor sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications beacquired.
Pay Range
From GBP £12.81/Hr.
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Ice Rink Host in Warwick employer: Warwick Castle
Warwick Castle offers a vibrant and dynamic work environment where creativity thrives, making it an excellent employer for passionate Actors and Performers. With opportunities to engage with guests in interactive shows, employees can enjoy a unique blend of history and entertainment while developing their skills in a supportive team. The Halloween season promises not only thrilling performances but also a chance to be part of a memorable experience in a historic setting, fostering both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Ice Rink Host in Warwick
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Warwick Castle are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Ice Rink Host in Warwick
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Warwick Castle.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Warwick Castle. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Warwick Castle
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
