At a Glance
- Tasks: Be the friendly face of Warwick Castle, ensuring guests have a magical stay during the night.
- Company: Join the team at the UK's most exciting castle, Warwick Castle!
- Benefits: Enjoy discounts on retail, restaurants, and free tickets to attractions worldwide.
- Other info: Flexible seasonal shifts with opportunities for growth in a diverse workplace.
- Why this job: Experience the thrill of working in a historic castle while making guests feel special.
- Qualifications: Great customer service skills and a passion for hospitality are essential.
The predicted salary is between 22000 - 26000 £ per year.
We have a new opening for a Nights Hotel Receptionist to join our Accommodation Team here at Warwick Castle, the UK’s most exciting Castle! Warwick Castle offers a variety of accommodation for our guests to choose from. There is the Warwick Castle Hotel, where guests are dined and entertained like royalty before retreating to the stunning medieval-inspired rooms. We have our exclusive suites hidden within the castle's 14th century towers to the magical Knights Village lodges as well as glamping tents.
Reporting to the Hotel Operations Manager, the Nights Hotel Receptionist will be acting as an ambassador to the company and will assist the team in ensuring friendly and efficient services to all our guests. In this Hotel Receptionist position, you will maintain the smooth and effective running of the Hotel during the night. You’ll ensure the health and safety of all the guests and colleagues by conducting a nightly audit process and relevant checklists, addressing any inconsistencies which may arise. You will help with any guest issues, managing potential complaints effectively, passing on any relevant information to the Hotel Operations Manager. In addition, you will be trained to assist in the unlikely event of site evacuations and contact emergency services as and when required.
This is a Seasonal position, offering shifts from 11pm - 7am working a 5 day week which will include weekends and bank holidays.
Qualifications & Experience
- Excellent Customer Service and attention to detail
- Passion for the castle & guests
- Great organisational skills
- A friendly and welcoming personality
- Strong communicator
- Health and safety conscious
- Confident using computer systems
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you are interested in this opportunity and you would like to hear more, please click on the apply button now. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.
Pay Range Competitive
Hotel Nights Receptionist employer: Warwick Castle
Warwick Castle offers a vibrant and dynamic work environment where creativity thrives, making it an excellent employer for passionate Actors and Performers. With opportunities to engage with guests in interactive shows, employees can enjoy a unique blend of history and entertainment while developing their skills in a supportive team. The Halloween season promises not only thrilling performances but also a chance to be part of a memorable experience in a historic setting, fostering both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Nights Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warwick Castle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warwick Castle
Don't be shy about reaching out to Warwick Castle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Nights Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warwick Castle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warwick Castle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
