At a Glance
- Tasks: Be the friendly face of Warwick Castle, ensuring guests have a magical stay during the night.
- Company: Join the team at the UK's most exciting castle, Warwick Castle!
- Benefits: Enjoy discounts on retail, restaurants, and free tickets to attractions worldwide.
- Other info: Flexible seasonal shifts with opportunities for growth in a diverse workplace.
- Why this job: Experience the thrill of working in a historic castle while making guests feel special.
- Qualifications: Great customer service skills and a passion for hospitality are essential.
The predicted salary is between 22000 - 26000 £ per year.
We have a new opening for a Nights Hotel Receptionist to join our Accommodation Team here at Warwick Castle, the UK’s most exciting Castle! Warwick Castle offers a variety of accommodation for our guests to choose from. There is the Warwick Castle Hotel, where guests are dined and entertained like royalty before retreating to the stunning medieval-inspired rooms. We have our exclusive suites hidden within the castle's 14th century towers to the magical Knights Village lodges as well as glamping tents.
Reporting to the Hotel Operations Manager, the Nights Hotel Receptionist will be acting as an ambassador to the company and will assist the team in ensuring friendly and efficient services to all our guests. In this Hotel Receptionist position, you will maintain the smooth and effective running of the Hotel during the night. You’ll ensure the health and safety of all the guests and colleagues by conducting a nightly audit process and relevant checklists, addressing any inconsistencies which may arise. You will help with any guest issues, managing potential complaints effectively, passing on any relevant information to the Hotel Operations Manager. In addition, you will be trained to assist in the unlikely event of site evacuations and contact emergency services as and when required.
This is a Seasonal position, offering shifts from 11pm - 7am working a 5 day week which will include weekends and bank holidays.
Qualifications & Experience
- Excellent Customer Service and attention to detail
- Passion for the castle & guests
- Great organisational skills
- A friendly and welcoming personality
- Strong communicator
- Health and safety conscious
- Confident using computer systems
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you are interested in this opportunity and you would like to hear more, please click on the apply button now. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.
Pay Range Competitive
Hotel Nights Receptionist employer: Warwick Castle
At Merlin, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As a Nights Hotel Receptionist at Warwick Castle, you'll enjoy competitive pay, generous discounts, and the unique opportunity to work in a historic setting while contributing to memorable guest experiences. We are committed to your growth and development, ensuring you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Nights Receptionist
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Warwick Castle are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Hotel Nights Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Warwick Castle.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Warwick Castle. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Warwick Castle
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
