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- Tasks: Lead daily hotel operations and ensure outstanding guest experiences at Warwick Castle.
- Company: Join the magical team at Warwick Castle, where history meets hospitality.
- Benefits: Enjoy discounts, free attraction tickets, and ongoing training opportunities.
- Why this job: Be part of a unique adventure and create unforgettable memories for guests.
- Qualifications: Experience in hospitality leadership and excellent customer service skills.
- Other info: Flexible shifts with a dynamic work environment and seasonal opportunities.
The predicted salary is between 27800 - 27800 £ per year.
Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Hotel Duty Manager and start your greatest adventure! This is an exciting role ensuring the smooth and efficient running of the Warwick Castle Lodges, Glamping and Hotel operations, delivering an outstanding guest experience.
You will lead day-to-day shift operations, acting as a key hospitality leader and communicating effectively across all hotel departments to keep everything running seamlessly. This role has heaps of variety to keep you interested; no two days are the same, from ensuring the reception team uphold the vision of the Accommodation Team, to ensuring a harmonious crossover between the different shifts during the day and night. You’ll handle any guest problems, complaints, or compliments, passing on any relevant information to the department contact and develop a thorough knowledge of Warwick Castle, employee services and the hours of operation, plus be fully aware of any promotions connected to the Castle. This is a full-time, seasonal fixed-term position. This position covers both AM (7am-3pm), PM (3pm-11pm), weekend and bank holiday working.
Qualifications & Experience
- Hands on experience leading a team of receptionists, restaurant and concierge hosts
- Friendly and approachable with the highest standards of customer service
- Strong communication skills both verbal and written
- Excellent computer skills (Microsoft Office)
- Good knowledge and understanding of relevant health and safety legislation and procedures
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Ongoing training
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £13.45/Hr.
Assistant Hotel Operations Manager employer: Warwick Castle
Contact Detail:
Warwick Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Operations Manager
✨Tip Number 1
Get to know the company! Research Warwick Castle and its operations. Understanding their values and what makes them unique will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or team conflicts. Show us your problem-solving skills and how you keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Assistant Hotel Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re excited about creating memorable experiences for our guests at Warwick Castle!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in hotel operations and team leadership. We love seeing how your skills align with what we’re looking for in an Assistant Hotel Operations Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role at Warwick Castle.
How to prepare for a job interview at Warwick Castle
✨Know Your Castle
Before the interview, dive deep into the history and offerings of Warwick Castle. Familiarise yourself with its attractions, services, and any current promotions. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Hotel Operations Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to communicate effectively across departments, as this is crucial for seamless operations.
✨Emphasise Customer Service Excellence
This role is all about delivering outstanding guest experiences. Be ready to discuss how you've handled guest complaints or compliments in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, showcasing your friendly and approachable nature.
✨Be Ready for Shift Work Questions
Since the position involves various shifts, be prepared to discuss your flexibility and experience with different working hours. Mention any previous roles where you adapted to changing schedules and how you maintained high standards of service during busy periods.