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For Companies At a Glance
- Tasks: Provide expert technical support and manage field service operations for marine systems.
- Company: Wärtsilä is a global leader in innovative marine and energy technologies.
- Benefits: Enjoy professional growth, a supportive team, and the chance to impact sustainability.
- Why this job: Join a dynamic team and contribute to cleaner, efficient maritime solutions.
- Qualifications: Strong mechanical/electrical background and experience in technical support required.
- Other info: Opportunities for travel and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Wärtsilä’s Water and Waste (WAW) business unit offers one of the world’s most comprehensive portfolios of water and waste handling solutions for the maritime industry. As a global leader in innovative technologies, we help our customers operate beyond compliance, delivering sustainable and efficient systems across all marine segments.
We are now looking for a Technical Support Engineer to join our dynamic Service Delivery team in Poole, Dorset. This is a key role within our Field Services function, specialising in providing technical support, spare parts, and lifecycle solutions for marine and industrial systems. Our team of highly skilled engineers, technical specialists, and service professionals is committed to ensuring that our customers\’ equipment operates at peak performance throughout its lifecycle.
What you’ll be doing
As a Technical Support Engineer, you will:
- Deliver expert technical support across the entire WAW product line, ensuring timely and effective resolution of customer issues.
- Manage and coordinate field service operations, utilising highly skilled Field Service Engineers and third-party contractors to meet customer requirements.
- Develop and maintain high-level customer support, building strong relationships with customers and shipowners.
- Provide quotations, manage service orders, and ensure accurate documentation in SAP.
- Support field engineers, review service reports, and ensure follow-up actions are implemented.
- Promote additional services, upgrades, and spare parts to enhance customer value.
- Ensure compliance with QEHS policies and contribute to continuous improvement initiatives.
What we’re looking for
To succeed in this role, you should have:
- A strong mechanical and/or electrical marine engineering background (HND/HNC or equivalent).
- Proven experience in technical support, including troubleshooting and field service.
- Excellent understanding of P&ID, mechanical, and electrical drawings.
- Strong communication, organisational, and customer service skills.
- The ability to work independently and collaboratively in a fast-paced environment.
- A valid driving licence and willingness to travel occasionally, including overseas.
Why join us?
- Be part of a global leader in marine innovation and sustainability.
- Work in a collaborative, supportive, and forward-thinking team.
- Enjoy opportunities for professional growth and development.
- Contribute to shaping a cleaner, more efficient future for the maritime industry.
If you\’re passionate about technical excellence, customer satisfaction, and making a real impact in the marine sector, we’d love to hear from you.
Apply now and help us shape the future of marine technology.
Last application date: 15/08/2025
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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Technical Support Engineer, Water and Waste employer: Wärtsilä
Contact Detail:
Wärtsilä Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer, Water and Waste
✨Tip Number 1
Familiarise yourself with Wärtsilä’s Water and Waste product line. Understanding their solutions and technologies will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Wärtsilä, especially those in technical support roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlighting your problem-solving skills and experience in field service will set you apart from other candidates.
✨Tip Number 4
Showcase your communication and customer service skills during any interactions with the recruitment team. As a Technical Support Engineer, building strong relationships with customers is key, so demonstrating these skills early on is crucial.
We think you need these skills to ace Technical Support Engineer, Water and Waste
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Support Engineer position. Familiarise yourself with Wärtsilä’s Water and Waste solutions and how they relate to the maritime industry.
Tailor Your CV: Highlight your mechanical and electrical engineering background, as well as any relevant experience in technical support and troubleshooting. Use specific examples that demonstrate your skills in managing field service operations and customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for marine technology and customer satisfaction. Mention how your skills align with the role and express your enthusiasm for contributing to Wärtsilä’s mission of sustainability and innovation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is accurate and clearly presented, as attention to detail is crucial in this role.
How to prepare for a job interview at Wärtsilä
✨Showcase Your Technical Knowledge
As a Technical Support Engineer, it's crucial to demonstrate your understanding of marine engineering principles. Be prepared to discuss your experience with P&ID, mechanical, and electrical drawings, and how you've applied this knowledge in previous roles.
✨Emphasise Customer Service Skills
This role requires strong communication and customer service skills. Share examples of how you've built relationships with customers and resolved their issues effectively. Highlight any experience you have in managing service orders and providing quotations.
✨Demonstrate Problem-Solving Abilities
Technical support often involves troubleshooting complex issues. Prepare to discuss specific challenges you've faced in the past and how you approached solving them. This will show your potential employer that you can think critically under pressure.
✨Be Ready to Discuss Team Collaboration
Wärtsilä values teamwork, so be ready to talk about your experience working collaboratively with field engineers and third-party contractors. Provide examples of how you've coordinated efforts to meet customer requirements and ensure successful service delivery.
