At a Glance
- Tasks: Provide top-notch IT support and ensure smooth operation of tech systems.
- Company: Join Wärtsilä, a global leader in innovative technologies.
- Benefits: Permanent role with competitive salary and opportunities for growth.
- Other info: Be part of a dynamic team driving decarbonisation transformation globally.
- Why this job: Make a real impact in tech while working in a diverse and inclusive environment.
- Qualifications: Strong troubleshooting skills and experience with Microsoft and cloud environments.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and detail-oriented IT Support Administrator to provide first- and second-line technical support and ensure the efficient operation of IT systems. The role involves user support, systems administration, cybersecurity compliance, and coordination with external service providers. The ideal candidate will have strong troubleshooting skills, experience with Microsoft and cloud environments, and a solid understanding of IT infrastructure and security best practices. This role will be based in Havant, Portsmouth and is permanent.
Key Responsibilities
- Provide onsite and remote IT support for hardware, software, and network-related issues
- Administer Active Directory, user accounts, permissions, and Group Policy
- Configure and deploy laptops, desktops, and mobile devices
- Install, update, and troubleshoot business applications and Microsoft 365 tools
- Manage Azure environments and cloud-based services
- Monitor and maintain IT systems, networks, and infrastructure performance
- Implement security controls including MFA, endpoint protection, patching, and encryption
- Support compliance frameworks such as Cyber Essentials / ISO 27001 (advantage)
- Maintain IT asset inventory, licenses, and lifecycle management
- Coordinate with Managed Service Providers (MSPs) and external vendors
- Support onboarding and offboarding processes
- Document IT processes, SOPs, and system configurations
- Participate in IT projects, upgrades, and continuous improvement initiatives
Preferred/Advantage
- Experience with ERP systems (e.g., SAP)
- IT certifications (e.g., Microsoft, CompTIA A+, Network+, Security+)
- Experience working with MSPs or outsourced IT environments
Key Competencies
- Strong troubleshooting and analytical skills
- Excellent communication and user support skills
- Ability to work independently and prioritize tasks
- High level of integrity and attention to security
Last application date: 05/06/2026
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
This is Wärtsilä. Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
IT Support Administrator employer: Wärtsilä
Wärtsilä is an exceptional employer that fosters a dynamic and inclusive work culture, where diversity is celebrated and every employee is empowered to thrive. Located in Havant, Portsmouth, this role as an IT Support Administrator offers not only competitive benefits and opportunities for professional growth but also the chance to be part of a global leader in innovative technologies, contributing to meaningful projects that drive decarbonisation in the marine and energy sectors.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Administrator
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet industry professionals and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, projects you've worked on, or any certifications you've earned. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common IT support interview questions by doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace IT Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your troubleshooting skills and experience with Microsoft and cloud environments. We want to see how your background aligns with the IT Support Administrator role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills can help us maintain efficient IT systems. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:In your application, make sure to mention any IT certifications you have, like Microsoft or CompTIA. If you've worked with ERP systems or have experience with cybersecurity compliance, let us know! We’re keen on candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Wärtsilä
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft and cloud environments. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Active Directory and Azure. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT challenges in the past. Think about times when you resolved user support issues or improved system performance. This will demonstrate your analytical skills and ability to work independently, which are key for this role.
✨Communicate Clearly and Confidently
Since this role involves a lot of user support, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you can make IT understandable for non-tech users. This will highlight your excellent user support skills and your ability to collaborate effectively.
✨Understand Security Best Practices
Familiarise yourself with cybersecurity compliance frameworks like Cyber Essentials and ISO 27001. Be prepared to discuss how you've implemented security controls in previous roles. This will show that you take security seriously and understand its importance in IT operations.
